To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the YNHHS Executive Telehealth Committee, the Director, Telehealth oversees the design and execution of YNHHS/NEMG/YM's Telehealth strategy. The Director will develop a department and roadmap for delivering local, regional, statewide and national telehealth services that are user-friendly, market competitive, and cohesive across YNHHS, NEMG and Yale Medicine. The Director will be responsible for working closely with health system and academic leadership, physicians, and operational and technical teams to direct state-of-the-art telehealth solutions and programs for patients in all stages of care. Candidate is a visible leader of the Telehealth program with direct oversight over program and project managers, operations coordinator, trainer and all associated teams (20 FTEs in total) in their execution of virtual care programs/projects, related facilities, information technology, equipment management, business development, marketing, physician relations, operations, contracting, billing, reimbursement, legal, compliance and care delivery process innovation. Candidate is a dotted line leader for established and new Telehealth service lines and associated managers and employees to ensure operational continuity and compliance. Understands clinical workflows in inpatient, outpatient, post-acute, and home-based environments, as well as technology trends and digital / telehealth needs of patients, families, clinicians, healthcare organizations, and employers. Identifies, develops, and accelerates and continually improves telehealth services across the continuum of care, including, but not limited to, Telestroke, Tele-ICU, Tele-Consults, Health & Wellness, Primary Care, Pediatrics, Urgent Care, Rehabilitation, Skilled Nursing, Home Care, Case Management, Population Health, underserved populations, Occupational Health, Executive Health. Builds buy-in and support from executive stakeholders and leads change management efforts to transform digital healthcare for patients and families. Represents digital and telehealth strategy to internal and external stakeholders, translating how telehealth can improve clinical and cost outcomes and patient and clinician experience. Ensures client satisfaction and builds mutually positive relationships with YNHHS and non-YNHHS administrators, key physicians, payers, and community and state leaders to influence telehealth legislation, reimbursement, and service expansion in the greater Northeast and nationwide.
Advanced degree, e.g., Master's Degree in Healthcare Administration, Business Administration with a minimum of Project Management Professional (PMP certification) preferred.
Minimum of 7 (Seven) years? experience in healthcare operations with increasing levels of responsibility. Recent experience developing, launching, managing, and growing telehealth projects and programs. Significant business and financial experience gained in a complex academic medical center.
Strong project management, operational and change management skills, with the ability to build relationships across clinical, functional, and academic areas. Operations knowledge and capabilities including developing workflows and operational solutions for new programs, services and initiatives. Able to navigate a complex, matrixed organization in the face of ambiguity, including negotiating and persuading to achieve results for all stakeholders. Excellent interpersonal communication and presentation skills; able to communicate complexities to all levels of stakeholders. Proven leadership skills with ability to build, lead, motivate, and inspire teams from development stages to on-time/in-budget deliverables.
Schedule is dependent on operational hours of telehealth programs. Office environment, with moderate stress related to operational and administrative responsibilities. Intermittent local and national travel (up to 30%) expected to manage existing relationships and develop new relationships, as well as to attend conferences, legislative meetings, and community health events.