Director Telehealth

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Stratford, CT
Jan 28, 2020

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the YNHHS Executive Telehealth Committee, the Director, Telehealth oversees the design and execution of YNHHS/NEMG/YM's Telehealth strategy. The Director will develop a department and roadmap for delivering local, regional, statewide and national telehealth services that are user-friendly, market competitive, and cohesive across YNHHS, NEMG and Yale Medicine. The Director will be responsible for working closely with health system and academic leadership, physicians, and operational and technical teams to direct state-of-the-art telehealth solutions and programs for patients in all stages of care. Candidate is a visible leader of the Telehealth program with direct oversight over program and project managers, operations coordinator, trainer and all associated teams (20 FTEs in total) in their execution of virtual care programs/projects, related facilities, information technology, equipment management, business development, marketing, physician relations, operations, contracting, billing, reimbursement, legal, compliance and care delivery process innovation. Candidate is a dotted line leader for established and new Telehealth service lines and associated managers and employees to ensure operational continuity and compliance. Understands clinical workflows in inpatient, outpatient, post-acute, and home-based environments, as well as technology trends and digital / telehealth needs of patients, families, clinicians, healthcare organizations, and employers. Identifies, develops, and accelerates and continually improves telehealth services across the continuum of care, including, but not limited to, Telestroke, Tele-ICU, Tele-Consults, Health & Wellness, Primary Care, Pediatrics, Urgent Care, Rehabilitation, Skilled Nursing, Home Care, Case Management, Population Health, underserved populations, Occupational Health, Executive Health. Builds buy-in and support from executive stakeholders and leads change management efforts to transform digital healthcare for patients and families. Represents digital and telehealth strategy to internal and external stakeholders, translating how telehealth can improve clinical and cost outcomes and patient and clinician experience. Ensures client satisfaction and builds mutually positive relationships with YNHHS and non-YNHHS administrators, key physicians, payers, and community and state leaders to influence telehealth legislation, reimbursement, and service expansion in the greater Northeast and nationwide.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Direct the expansion of YNHHS/NEMG/YM Telehealth services
    • 1.1 Direct the planning, organizing, developing, implementing, and controlling functions as the leader of the new YNHHS Telehealth department, comprising YNHHS, NEMG and Yale Medicine. Responsible for all aspects of new department build, including recruitment of managers and team members (20 FTEs) and establishment of project management processes, structures, and workflows to oversee execution of over 130 new projects and programs identified in the Telehealth business plan.
  • 2. Direct all Telehealth business, technical, regulatory, and support activities
    • 2.1 Direct the development of business plans and review plans with appropriate telehealth and Finance analysts. Translate service line strategic goals and objectives into telehealth operational initiatives
  • 3. Market Telehealth to the general public, YNHHS employees, spoke sites and employers
    • 3.1 Oversee the creation of standardized telehealth marketing print materials, both service line specific and general telehealth information (e.g. tele-consults, eConsults, video visits) for patients and potential client sites.
  • 4. Standardize Telehealth service delivery across YNHHS, NEMG, and Yale Medicine
    • 4.1 Ensure coordination of resources, time, materials, technical build, workflow, ancillary materials, compliance and legal opinions.
  • 5. Provide direct programmatic oversight to existing and new Telehealth service lines
    • 5.1 Serve as dotted line oversight to all programs previously launched (e.g. Tele-ICU, Tele-stroke, Tele-Neuro, Tele-Psych, VERA) and all new programs as they launch and expand. Maintain knowledge of telehealth based FTE workflow and legal/compliance risks.
  • 6. Serve as visible leader of the Telehealth department, providing continuity and support
    • 6.1 Establish credibility across YNHHS and non-YNHHS clients through collaboration, visibility, relationship building and effective leadership as a spokesperson for YNHHS Telehealth.
  • 7. Serve as organizational Telehealth subject matter expert
    • 7.1 Serve as subject matter expert on telehealth regulations, reimbursement and trends for the organization. Communicate relevant CMS and commercial billing updates, state and federal policy changes, Telehealth provider compact changes, and competitor and peer use cases to Telehealth Executive Committee and relevant stakeholders.

Qualifications

EDUCATION


Advanced degree, e.g., Master's Degree in Healthcare Administration, Business Administration with a minimum of Project Management Professional (PMP certification) preferred.


EXPERIENCE


Minimum of 7 (Seven) years? experience in healthcare operations with increasing levels of responsibility. Recent experience developing, launching, managing, and growing telehealth projects and programs. Significant business and financial experience gained in a complex academic medical center.


LICENSURE


N/A


SPECIAL SKILLS


Strong project management, operational and change management skills, with the ability to build relationships across clinical, functional, and academic areas. Operations knowledge and capabilities including developing workflows and operational solutions for new programs, services and initiatives. Able to navigate a complex, matrixed organization in the face of ambiguity, including negotiating and persuading to achieve results for all stakeholders. Excellent interpersonal communication and presentation skills; able to communicate complexities to all levels of stakeholders. Proven leadership skills with ability to build, lead, motivate, and inspire teams from development stages to on-time/in-budget deliverables.


PHYSICAL DEMAND


Schedule is dependent on operational hours of telehealth programs. Office environment, with moderate stress related to operational and administrative responsibilities. Intermittent local and national travel (up to 30%) expected to manage existing relationships and develop new relationships, as well as to attend conferences, legislative meetings, and community health events.


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Job Info

Job: 11422

Department: Tele Health
Category: MGMT/LEADERSHIP
Sub Category: DEPT HEAD
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

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