Director NNICU

NEW HAVEN, CT
Oct 29, 2019

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Director, Children's Hospital Neonatal Intensive Care Unit reports to the Executive Director, Women's Services/Yale New Haven Children's Hospital Neonatal Intensive Care Unit and is directly responsible for managing the daily operations of the YNHCH YSC NNICU, SRC Special Care Nursery, and strategic NNICU partnerships with YNHCH Bridgeport Campus NNICU, Waterbury Hospital & L&M. This role will be responsible for directing all non-physician clinical practices of the Yale New Haven Children's Hospital (YNHCH) Neonatal Intensive Care Unit (NNICU). The Director provides administrative direction to all Patient Service Managers within the span of control and works collaboratively with Yale-New Haven Hospital and Yale University School of Medicine departments. The Director will also act as a liaison between Women's Services, YNHCH and Yale New Haven Hospital (YNHH) Division of Nursing/Patient Services for central oversight of the Yale New Haven Hospital Couplet Care Program. The Director will help shape the entire neonatal enterprise and be charged with promoting an operation and culture that focuses on patient- and family -centered care and on enhancing a world class model of care for the neonatal intensive care both operationally and clinically in an effort to create System NNICU Signature of Care. The Director will serve as a direct link between YNHH executive leadership and the managers and staff on the patient care teams, achieve superior clinical and financial outcomes and attains performance management goals for Patient Services with a focused effort on patient, physician and staff satisfaction. Responds to market and environmental forces, which have a significant impact on the delivery of acute care services and develops an effective response to these forces. Collaborates with others to achieve the Hospital's strategic mission and objectives. The Director works effectively with Finance to perform analysis and achieve program targets.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Overview
    • 1.1 Manages and directs the administrative activities of the NNICU's in a manner which ensures efficient operations and effective services.
  • 2. Business Strategy and Implementation: Recognize market trends, evaluate their impact on the Children's Hospital Neonatal Intensive Care Unit, contribute to strategic plans, develop operational plans and ensure understanding, alignment and commitment of all staff within span of control.
    • 2.1 Collaborates with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, goals, and objectives.
  • 3. Human Resources Management: Effectively utilizes existing process to select, align, develop, motivate and retain a team of highly skilled professionals.
    • 3.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives.
  • 4. Leadership: Provide leadership and accomplish objectives through innovation.
    • 4.1 Promotes the organization to all customers by interpreting and communicating Yale New Haven's mission/values, acting as a loyal, supportive, and informed spokesperson for the program and the Hospital.
  • 5. Customer Service: Achieve seamless delivery of service by appropriately involving patients, physicians, other customers and staff to ensure commitment.
    • 5.1 Develops customer relations standards reflecting excellence consistent with Hospital policy for internal/external customers in collaboration with leadership and appropriate departments.
  • 6. Outcomes Management: Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.
    • 6.1 Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any negative trends.
  • 7. Fiscal and Operational Management: Oversees and develops systems to ensure accountability for operations and managerial effectiveness.
    • 7.1 Develops and manages a program budget to ensure the delivery of cost-effective, quality care
  • 8. Decision Making: Formulates and educates program vision, goals and plans consistent with hospital strategies and policies.
    • 8.1 Formulates and executes program vision, goals, and plans consistent with Hospital strategies and policy. Determines availability of resources and facilitates that the acquisition of additional resources.
  • 9. Key Interfaces:
    • 9.1 Interacts primarily with the following external interfaces: physicians, patients and families
  • 10. Vision and Strategy
    • 10.1 Partners with the Executive Director of Women?s & Neonatal ICU Services and other senior managers to create, implement and manage the strategic direction and long-term plans for the YNHCH NNICU and the partnership with the Women's Service Line in order to foster continued growth and strategic development of the Couplet Care Program.

Qualifications

EDUCATION

 

Required: Master's Degree in Nursing or related field.

 

EXPERIENCE

 

Minimum of 10 years of progressive experience in healthcare leadership along with significant operational responsibility.

 

LICENSURE

 

Current RN licensure in the State of Connecticut. Certification in nursing or healthcare leadership.

 

SPECIAL SKILLS

 

Strong leadership skills including demonstrated ability to collaboratively inspire and motivate individuals and groups also being decisive and taking action on critical issues. Excellent verbal and written communications skills. Demonstrated ability to be equally effective with both large and small audiences as well as on a one -on-one level and to a wide range of constituencies. Demonstrated ability to manage multiple priorities. Proven experience in working effectively with physicians and with medical leadership. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems to facilitate all aspects of care delivery. Knowledgeable in budgeting and financing of operational units (salaried and non-salaried). Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to implement and support change required.

 

PHYSICAL DEMAND

 

Requires 24/7 accountability and visibility on off-shifts and weekends

 

Additional Information

8-10 years progressive leadership experience within NNICU setting.

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Job Info

Job: 12356

Department: Womens Services Nursing Admin
Category: MGMT/LEADERSHIP
Sub Category: ADMIN DIRECTOR
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

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