Patient Navigator

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

SUMMARY

*3 Positions Available*

*Grant funded and co-terminus with funding*

Under the supervision of the Project Access Program Supervisor & New Haven Healthy Start (NHHS) Program Coordinator, provides navigation services primarily to pregnant, parenting and interconception women, their infant/ toddler to 18 months, and fathers who live in low-income, high distress neighborhoods in New Haven. Responsibilities include evaluating patients for enrollment in the program, referring ineligible participants to other sources of medical support, coordinating medical appointments and ancillary services, reminding patients of appointments, referring participants to community resources, conducting participant follow-up, data collection, health education, attending NHHS trainings and meetings, including the NHHS Consortium. Utilizes a variety of information systems to schedule participants, process related participant record information and collect participant data. Demonstrates outstanding customer service.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Conducts enrollment and intake process for NHHS for every participant for acceptance into NHHS program including the NHHS assessment
• 2. Conducts screenings/completes screening forms and data collection tools
• 2.1 Initial screening and NHHS screening/assessment
• 3. Facilitates access for enrolled NHHS participants to physicians, hospitals and contacts developed by the PANH and NHHS staff
• 3.1 Schedules in-office appointments with NHHS participants and conducts screenings to determine eligibility for enrollment in NHHS program
• 4. Provides patient navigation services to NHHS participants enrolled in the program
• 4.1 Provides participant reminder calls for all appointments
• 5. Maintains accurate participant records and processes participant records appropriately
• 5.1 Ensures that all necessary participant information is documented in patient files
• 6. Participates in NHHS required meetings and trainings
• 6.1 Monthly Core Services meetings at the Community Foundation for Greater New Haven (CFGNH)
• 7. Participates in and contributes to weekly PA NH meetings

Qualifications

EDUCATION

High School Diploma or GED required. Associates Degree in health and/or human services or related field preferred.

EXPERIENCE

At least 2 years experience in health care or in human services with a focus on community setting in health care or
in human services or 1 year experience or related internship in health care or human service with a focus on
community setting with an Associate's Degree.

SPECIAL SKILLS

Ability to work independently with support and supervision from NHHS Program Coordinator, NHHS Program Director, Executive Director and to also collaboratively and communicate effectively with others, including patients and families, staff, and community health care providers.

Candidate must be culturally competent and be able to thrive in a moderately paced, urgent need, complex, health care environment where the NHHS Patient Navigator works as a key, valued member of the multidisciplinary team.

Must have a working knowledge of the New Haven Community including resources, transportation modes and community service locations.

PHYSICAL DEMAND

This position requires a minimum of one home visit in prenatal period to participant's home, travel to NHHS meetings and trainings, and may require travel to the National Healthy Start Association Annual Conference along with a participant.