To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the supervision of the New Haven Healthy Start (NHHS) Program Coordinator and Program Supervisor provides community service navigation primarily to pregnant, parenting, interconception women, their infant toddler to 18 months, and fathers who live in low-income, high distress neighborhoods in New Haven. This community-based position has responsibilities which include participant intake and screening, evaluating needs of participants, referring patients to community resources, coordinating appointments, providing help with enrollments with diverse resources in the community, participant follow-up, data collection, health education, attendance at required NHHS trainings, and meetings including the NHHS Consortium. Utilizes a variety of information systems to schedule participants, process related participant record information and collect participant data. Demonstrates outstanding customer service and the key behaviors, outlined in the Yale-New Haven Hospital core success factors and standards of professional behavior.
- 1. Conducts outreach to enroll participants into New Haven Healthy Start (NHHS)
- 1.1 Strategically positions oneself in the New Haven Community to interact with potential participants for the NHHS program
- 2. Conducts NHHS enrollment and intake process for every participant
- 2.1 Completes NHHS comprehensive risk assessment
- 3. Conducts screenings/ completes screening forms and data collection tools
- 3.1 Initial screening and NHHS screening/assessment
- 4. Provides patient navigation services to participants enrolled in NHHS
- 4.1 Schedules and coordinates participant referrals to community resources and appointments
- 5. Maintains accurate participant records and processes participant records appropriately
- 5.1 Ensures that all necessary participant information and NHHS data (are documented in the participant file, NHHS database and electronic database
- 6. Conducts follow-up with patients as needed for program evaluation and reporting needs
- 6.1 Provides weekly, monthly and quarterly reports, and data updates to Community Foundation for Greater New Haven (CFGNH)/NHHS as required
- 7. Participates in NHHS required meetings and trainings
- 7.1 Monthly core services meetings at the Community Foundation for Greater New Haven
- 8. Participates in and contributes to weekly PA-NH meetings
High school diploma or GED required
Knowledge and experience in New Haven high distress, low income neighborhoods and community. Experience and interest in providing services to the population served by the program. Experience in providing outreach services a plus.
Experience working in the New Haven community preferred.
Excellent oral and written communication skills.
Supervision from NHHS Program Coordinator and NHHS Program Director as necessary.
Ability to work independently with support from Program Coordinator and Program Supervisor
Must be able to work collaboratively and communicate effectively with others, including NHHS participants, their families, staff , community health care providers, and community partners.
Candidate must be culturally competent and be able to thrive in a moderately paced, complex, health care environment where the Community Health Worker works as a key, valued member of the multidisciplinary team.
Must have a working knowledge of the New Haven Community including transportation modes, streets and intersections and community service locations.
This position requires travel around the New Haven community to various participant homes, sites and health centers, NHHS meetings, and may require travel to the National Healthy Start Association Annual Conference along with a participant.
Community Health Worker training/certification preferred.