APSM

NEW HAVEN, CT
Oct 24, 2019

Share:
This job has no Apply URL.

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Patient Flow: Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings), facilitating the right patient, in the right bed or type of service, at the right time. In addition, in non-inpatient areas, serves as the clinical leader, responsible to oversee that safe patient flow is maintained and appropriate nursing and support staff are available while ensuring safety and efficiency.
    • 1.1 Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.
  • 2. Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area.
    • 2.1 Provides direct patient care as unit/ service line requires to ensure appropriate staffing levels and skill mix are maintained.
  • 3. Financial Performance: Participate in unit strategies to ensure the financial well-being of the organization and how the unit's day to day clinical operations impact the overall financial state of YNHH.
    • 3.1 Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and organizational strategic business plan.
  • 4. Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department. This will achieve superior outcomes.
    • 4.1 Ensures unit/ area visibility by conducting regular patient, staff and leader rounding.
  • 5. Service Excellence: Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration. Role Model YNHH Service Excellence Pledge standards creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
    • 5.1 Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.

Qualifications

EDUCATION


Bachelor's degree is required: Master's preferred (One degree must be in nursing.)


EXPERIENCE


Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.


LICENSURE


Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.


SPECIAL SKILLS


Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.


Share:
This job has no Apply URL.
 

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 12111

Department: CEL 3
Category: MGMT/LEADERSHIP
Sub Category: 1ST LEVEL MGR (MGR/SUP)
Status: Full Time Benefits Eligible
Shift: D/E
Hours: 40

Similar Jobs

Performance Manager, Post Acute

Milford, CT
MGMT/LEADERSHIP

REGISTERED NURSE-Milford Urgent Care Center

Bridgeport, CT
MGMT/LEADERSHIP

ASSISTANT NURSE MANAGER-Main Operating Room

Bridgeport, CT
MGMT/LEADERSHIP

Practice Supervisor

Bridgeport, CT
MGMT/LEADERSHIP

APP Clinical Manager - Neuroscience

NEW HAVEN, CT
MGMT/LEADERSHIP

PSM Ortho 7-7

NEW HAVEN, CT
MGMT/LEADERSHIP

Manager of Support Services`

NEW HAVEN, CT
MGMT/LEADERSHIP

Senior Manager - Budget

New Haven, CT
MGMT/LEADERSHIP

Manager Accreditation & Regulatory Affairs

New Haven, CT
MGMT/LEADERSHIP

Asst Patient Svcs Mgr/Csm, SRC Pre and Post Op

NEW HAVEN, CT
MGMT/LEADERSHIP

Quality and Safety Manager

Stratford, CT
MGMT/LEADERSHIP

Ops Coord Strategy & Prog Dev

NEW HAVEN, CT
MGMT/LEADERSHIP

Director of Nursing-Emergency Department

Bridgeport, CT
MGMT/LEADERSHIP

OSM Director of Business Development

NEW HAVEN, CT
MGMT/LEADERSHIP

RN-Off Shift Administrative Mgr

Bridgeport, CT
MGMT/LEADERSHIP

Sr. Manager, Project Support

NEW HAVEN, CT
MGMT/LEADERSHIP

Practice Supervisor

NEW HAVEN, CT
MGMT/LEADERSHIP

Manager Revenue Integrity

NEW HAVEN, CT
MGMT/LEADERSHIP

PSM SLA3

NEW HAVEN, CT
MGMT/LEADERSHIP

Day Shift Supervisor

NEW HAVEN, CT
MGMT/LEADERSHIP