To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Working closely with Smilow Cancer Hospital leadership, the Smilow Program Coordinator will support the assessment, development and implementation of initiatives designed to grow market share, improve financial performance/productivity, maximize effective utilization of resources, enhance patient outcomes /service satisfaction and generate a competitive advantage for Smilow Cancer Hospital. An individual in this position works in close collaboration with Smilow Cancer Hospital leaders and with relevant Yale New Haven Hospital departments, Yale Cancer Center and Yale Medicine with respect to programmatic development, business plan creation, community relations and service delivery coordination across the three organizations. The position supports clinical program leaders by coordinating and/or facilitating designated business and fiscal aspects, data compilation, action planning and the execution of implementation plans for programmatic and revenue enhancement.
- 1. Program Development
- 1.1 Assists the SCH CMO and Smilow Leadership Team in the development and implementation of programmatic initiatives for Smilow by:
1. developing strong working relationships with clinical program leaders
2. serving as the liaison among and between clinical program leaders, the SCH CMO and the Smilow Leadership team
3 collaborating with clinical leadership to identify areas for business opportunity and required program support relevant to the team, including:
3.1 compilation of data relevant to evaluation of existing service delivery, provider and patient satisfaction levels
3.2 identification of new markets for program growth, innovative services and new product opportunities to enhance marketshare
3.3 supporting the development of strategic and marketing plans, along with action steps/timelines, effective implementation of the plan, monitoring and report outcomes
3.4 regularly monitoring and communicating data on market share costs, profitability and competitor data
3.5 expediting the conduct of ongoing assessment of the strengths and weaknesses of clinical programs to better understand/identify future potential, needs and challenges and to compile recommendations for growth, expansion, new services and solvency of existing services based on market demographics and volume projections
- 2. Short- and Long-Term Planning
- 2.1 Develop strategic and short/long term business plans in collaboration with clinical program leaders, the SCH CMO, and the Smilow Leadership Team that:
1. anticipate and recognize the evolving factors that affect current/future needs and coordinate the development of strategies to foster future program growth
2. improve cost-effectiveness of clinical services and enhance both patient outcomes/satisfaction and provider satisfaction
3. Ensure full optimization of information technology to achieve overall business objectives
- 3. Business Development/Marketing
- 3.1 Collaborate with YNHH/YSM Marketing/Communications departments to develop effective marketing strategies and promotional materials designed to enhance awareness and expand market share including supporting the development of community awareness activities to promote clinical programs and services.
- 4. Financial Management
- 4.1 Participates in the preparation of complete financial activity, including variance reports, financial projections and other statistical reports
- 5. Human Resources
- 5.1 Participate in compiling data required to evaluate staffing levels and support staffing requests.
- 6. Operational Management
- 6.1 Support clinical program leadership in ensuring clinical team related compliance with all provisions of DOH, TJC, and other pertinent regulatory requirements
- 7. Regulatory Compliance
- 7.1 Support clinical program efforts to ensure full compliance with internal/external legal and regulatory standards and requirements; monitor the effectiveness of current processes in meeting expectations and producing desired results.
Bachelors degree in Business, Healthcare Administration or related field required; Masters degree in Healthcare administration or related field or enrollment in a related Masters degree program is strongly preferred.
With a Master's Degree in a healthcare related field: A minimum of two years of progressively responsible work experience preferrably in a healthcare setting.
With a Bachelors Degree: A minimim of five years of progressively responsible work experience, preferrably in a healthcare setting.
Oncology experience preferred. Proven track record of accomplishments in project management and program development in healthcare.
1. Substantial knowledge of specialized principles and practices related to health care management and service line operations including State Department of Health, TJC and other regulatory agency requirements.
2. Sufficient knowledge to recognize important synergies among and between clinical outcomes, cost containment, patient safety/satisfaction and regulatory compliance.
3. Management expertise relating to business planning, budget administration, revenue enhancement, data analysis and report generation.
4. Demonstrated leadership in a previous healthcare management position, interpersonal, communication and presentation skills; understanding of and experience with customer service concepts.
5. Intermediate to advanced computer skills including Word, Powerpoint, Excel, Access, Project Management, creation and formatting of complex tables and management of table data.