Telecom Technician

NEW HAVEN, CT
Oct 15, 2019

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general direction and supervision of the Unified Communication Manager, the Telecom Technician has responsibility for the planning, design, support, installation and maintenance of the Corporate Voice infrastructure and associated software at all YNHHS facilities (Delivery Networks and remotes) across the health system. Utilize Service Management System Software to accurately manage all components of providing voice technology services and reporting including; inventory management, Telephone Service Requests (TSR), repairs and projects. Coordinates with Network engineers and Desktop staff for Cisco deployments and vendors for legacy voice technologies (AT&T, Siemens, Nortel, NEC and Spectralink. Adheres to all state and industry regulations (T2 licensed low voltage) pertaining to cable infrastructure installation and management. Effectively interacts with internal customers throughout the organization, including management, coworkers, cross functional peer groups and vendors. Responds to customer questions or issues in a timely manner, and provides exceptional service. Adheres to Hospital and Departmental policies that relate to Voice technology system administration. Adheres to SLAs as set forth by the Hospital.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Service, Repair and Project Execution
    • 1.1 Support across all Delivery Networks for legacy voice technologies (5ESS, Siemens, Nortel, Spectralink)
  • 2. Cabling / Wiring
    • 2.1 Install horizontal cable infrastructure for all voice technology solutions.
  • 3. Communication
    • 3.1 Communicate status of projects, repairs, and installations to Telecom Management, staff, requestors
  • 4. Time Management
    • 4.1 Work effectively and efficiently to achieve SLA commitments
  • 5. Inventory Management
    • 5.1 Maintain inventory for all orders using appropriate TMS software

Qualifications

EDUCATION


Associates degree or Certification in Telecommunications, Computer Science, Electronic Engineering or equivalent work experience


EXPERIENCE


Minimum of 3 years telecommunications and associated technical voice technology experience


LICENSURE


State of Connecticut T-2 Limited Electrical License; Firestop Certification


SPECIAL SKILLS


Experienced with installation of POTS and analog phone service. Knowledge of Cisco Call Manager VOIP, PBX systems (Nortel, NEC. Siemens, Spectralink) and end point installation requirements. Knowledge of cable plant infrastructure in a campus environment Experienced with telephony testing, including tone testing Knowledge of network services: PRI, T-1, Centrex, ISDN, TCP/IP Excellent communication skills both oral and written Computer skills including knowledge of Microsoft office products products - Word, Excel, Outlook


PHYSICAL DEMAND


Requires CT state motor vehicle operator's license. Requires ability to lift objects up to 20 lbs., stand for prolonged periods, walk long distances and move from one work site to another pushing a supply cart. Must be able to climb Ladders and work with hands raised for extended periods. Must possess good oral and written skills and the ability to use office computer equipment requiring fingering and keyboarding. Schedule flexibility is required in order to accommodate work in patient care areas when not occupied. Shift may need to be altered from day to evening or weekend periodically. Extended/overtime hours may be required to meet SLA's, emergency service orders or project Schedules.


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Job Info

Job: 12624

Department: ITS Network Services
Category: INFO TECH SVC (ITS)
Sub Category: TECH SUPP
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

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