To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
With the Director of Security responsible for managing and coordinating the work activities of personnel engaged in providing for the safeguard of patients, visitors, employees and property throughout the complex. Provides support to Hospital security & Protective Services Shift Supervisors on a routine basis. Analyzes all activity and patterns, and develops outside agency agreements, relationships and programs designed to resolve and prevent criminal activity and disruption to Hospital property and operations. Develops and implements Department policies and procedures, and may provide support and consultation to other departments, to ensure the security expectations of the Hospital Community, Weight.
- 1. Management and oversight of all aspects of the daily departmental operation necessary for the delivery of quality service to the Hospital Community.
- 2. Human Resource Management:
- 2.1 Management and oversight of the Department Shift Supervisors in their role and performance to ensure the proper coordination and utilization of Protective Services personnel in the delivery of service to our customer base.
- 3. Monitor and direct participation of all mission critical operations that are categorized as being of high functional risk or high visibility and can severely affect the business functions of the Hospital Community.
- 4. Customer Service Programs:
- 4.1 Direct participation in the development, implementation, delivery and management of customer service programs that provide a wide variety of services to patients, visitors and the Hospital community. Continuous review of program to identify opportunities for improvement.
- 5. Management, consultation and general assistance of all general and supplemental criminal investigation initiatives by the designated department Investigator. Ensure that action taken is within the scope of the law and conforms to all Hospital and Departmental policies and procedures.
- 6. Officer Training:
- 6.1 Monitors, and provides consultation, of all in-service mandatory training programs to ensure conformity to all related Connecticut State requirements and other Federal and State regulatory agency standards.
- 7. Policies and Procedures:
- 7.1 Participation, oversight and assignment of the Supervisory team members to formulate and submit for review and approval, policies and procedures affecting inter-departmental and inter-agency functions.
- 8. Monitor the proper maintenance, storage and disposal of all Department personnel, activity, criminal, business and training records. Provide liaison between the Hospital's document storage vendor and the Department.
- 9. Along with the department Director, monitors the budget and salary reports as they relate to the operation needs and submits recommendations for future capital and other budgetary projections.
- 10. Represents the Department on various hospital committees and community sponsored programs. When called upon, represents the Department Director at meetings, and other functions in his/her absence.
- 11. Ensures that the standards set by the Hospital and department policies for Protective Services are met. Works in and out of the Hospital at developing inter and intra departmental relationships, participating in special projects.
- 12. Assists director to coordinate all emergency decisions with the On Call Administrator and when the situation calls for it, contacts local law enforcement agencies and/or the fire department.
- 13. Represents the department on all emergency preparedness issues, when called upon represents the department in committee meetings and exercises. Calls upon additional support staff when necessary.
- 14. Works with Hospital Administration to ensure JAOCHO (Joint Commission) requirements are satisfied.
Minimum of 10 years of Police / Military or Security Service; including five years of management experience.
Current Valid CT pistol permit.
Individual must possess/ or be able to obtain a valid license as a `Security Officer,through the department of Public Safety State Police Division within 30 days of hire. Individual must possess/ ability to successfully obtain/ maintain a valid Connecticut State Pistol Permit. Individual must be able to successfully obtain/ maintain a valid Connecticut State Security Officer Pistol Permit. Individual must be able to successfully pass an quarterly mandatory pistol re-qualification course in order to maintain a `Senior Security Officer assignment. Failure to do so will result in temporary/ permanent reassignment to a different job classification. Individual must possess and retain a valid Connecticut Motor Vehicle operator license without any lapse. Upon successful completion of specialized training, incumbent must be able to operate the Departments radio dispatch system when necessary, or during critical incident situations. Position requires the ability to work in a sustained high stress environment. Ability to manage multi-million dollar budget and perform variance analysis.
Appropriate physical condition for position demands and responsibility to maintain condition level, scope of supervision.