Patient Access Rep

Westerly, RI
Oct 3, 2019

Share:
This job has no Apply URL.

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Patient Access Representative are usually the first people to meet/ greet patients. As the ?Face? of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Quality
    • 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
  • 2. Support customer satisfaction initiatives as defined in the annual individual work plan.
    • 2.1 External Customers (Patients, Families, Guests, Visitors):
  • 3. Finance
    • 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
  • 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
    • 4.1 All required safety education programs have been attended.
  • 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens.
    • 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
  • 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
    • 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

Qualifications

EDUCATION


High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.


EXPERIENCE


Experience in a professional setting with customer service responsibility preferred.


LICENSURE


A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.


Share:
This job has no Apply URL.
 

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 9793

Department: Pt Access OP
Category: PT FIN ADMIT SVC
Sub Category: GENERAL CLERICAL
Status: Part Time Benefits Eligible
Shift: D/E
Hours: 24

Similar Jobs

Patient Access Representative

Westerly, RI
PT FIN ADMIT SVC

Pt. Access

Westerly, RI
PT FIN ADMIT SVC

Patient Access Representative

Westerly, RI
PT FIN ADMIT SVC

Patient Access Representative

Westerly, RI
PT FIN ADMIT SVC

Patient Access Rep

Westerly, RI
PT FIN ADMIT SVC

Patient Access Representative

Westerly, RI
PT FIN ADMIT SVC