Desktop Support Tech

NEW HAVEN, CT
Oct 12, 2019

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.



EEO/AA/Disability/Veteran

Responsibilities

  • 1. Device Deployment
    • 1.1 Deploys new PCs in accordance with YNHHS policies and procedures
  • 2. Device Repair
    • 2.1 Methodically and efficiently troubleshoots reported problems
  • 3. Device Maintenance
    • 3.1 Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators
  • 4. Customer Service
    • 4.1 Continually demonstrates professionalism and respect for the customer and team members.

Qualifications

EDUCATION


High school graduate with Comp TIA A+ or higher technical certification required


EXPERIENCE


One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role. Hands on experience with Apple/Mac and PC, laptops, netbooks, and printers preferred. Knowledgeable of Citrix based applications and client/ server relationships preferred. Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2010 and above, including Word, Excel, and Outlook. Customer Service Experience a must.


LICENSURE


Comp Tia A+ technical certification preferred. (Must be obtained within 6 months of hire)


SPECIAL SKILLS


Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors. Working knowledge of network protocols, desktops hardware configurations and peripherals. Ability to multitask and prioritize tasks and responsibilities accordingly. Must have a through working knowledge of remote access tools. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution


PHYSICAL DEMAND


Availability to cover Nights, Weekends and Holidays as needed. Travel to multiple YNHHS facilities is necessary.


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Job Info

Job: 9993

Department: ITS Client Services
Category: INFO TECH SVC (ITS)
Sub Category: TECH SUPP
Status: Full Time Benefits Eligible
Shift: WE-E
Hours: 40

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