Orthodontic Scheduler

NEW HAVEN, CT
Nov 8, 2019

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Orthodontic Scheduler in the Department of Dentistry functions primarily as a patient scheduler for patients who are having Orthodontic treatment performed. This scheduler works closely with the Orthodontist, Billing Coordinators, Dental Residents, Dental Attending Staff, and the Program Directors under the direction of the Manager of the Dental Department. This individual is responsible for accurate scheduling of orthodontic appointments, receiving patients, managing the front desk, and updating the demographic and insurance data. To perform these duties appropriately, the individual must acquire in -depth understanding of all procedures performed in the Dental Department. This knowledge includes the average length of each procedure as well as appropriate providers and attending for all such procedures. Outstanding customer service skills are necessary as well as exceptional interpersonal skills, organizations skills, being self -motivated with good independent judgment, as well as familiarity with pertinent computer applications. This position reports to the Supervisor in the department.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Coordinates and supports all tasks related to Orthodontic Scheduling and patient treatment appointments if needed. Creates series of appointments, tracks appointments until treatment is completed. Works along side Billing Coordinator to ensure all payment plans are up to date and payments are not delinquent.
  • 2. Ensures all outpatient paper and electronic charts are maintained appropriately to Department and Hospital Standards.
  • 3. Ensures all outpatient encounters are communicated accurately with optimum customer service
  • 4. Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance Regulations as identified by the department Manager and Program Directors.
  • 5. Works with Manger to ensure all quality control measures have been addressed.
  • 6. Follows HIPAA guidelines when working with confidential patient information.
  • 7. Supports front desk schedulers during PTO / Sick time if needed.

Qualifications

EDUCATION


Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Dental terminology / computer course required or equivalent related experience. College degree in Business desired or appropriate business experience. Associates Degree preferred.


EXPERIENCE


Three years relevant dental scheduling experience required in an outpatient environment. Experience in scheduling as well as an understanding of Third Party payor requirements . Orthodontic scheduling preferred by not required.


LICENSURE


NA


SPECIAL SKILLS


screens, forms and other documents and follow written and oral instructions. Moderate keyboarding skills, Ability to work in a fast-paced environment. Ability to respond to unpredictable changing situations and needs (including clinical crises in the department and otherwise stressful situations and interactions) with professionalism, good judgment and always excellent customer relation skills. Prior customer service coordination, or clinical experience necessary. Excellent communication and people skills. Ability to remain clam and professional in high stress situations. Bi-Lingual preferred.


PHYSICAL DEMAND


Ability to lift 25 pounds.


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Job Info

Job: 10884

Department: Pediatric Dental Long Wharf
Category: DENTAL
Sub Category: GENERAL CLERICAL
Status: Part Time Non-Benefits Eligible
Shift: D
Hours: 20

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