To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the general direction of the Project Leader, and in cooperation with all the members of the patient care teams, performs a wide range of clinical-support, administrative, and educational functions to fully support Project ASSERT in the Emergency Department. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to ensure that the patient care team works for the good of the patient. The scope of practice includes but is not limited to diagnostic assessment, coordination of care, counseling, motivational interviewing, brief treatment, behavior modification, and mental health screening, and disposition planning. Other specific tasks may be added or deleted from the day to day operation of this position, as the patient care team adapts to the daily needs of the patients we serve.
1. In a professional manner, interviews patients in the ED to elicit health needs history.
1 .1 Administers questionnaire in a pleasant , courteous, professional and empathetic manner.
1 .2 Organizes time to survey as many patients as possible during an assigned shift.
1 .3 Capable of setting priorities with selected patients, RN/MD referrals.
1 .4 Maintains respect for patients and patient confidentiality.
2. Identifies, intervenes and refers patients with substance abuse and other health and/or access problems.
2 .1 Reviews questionnaires in a timely fashion to identify health needs.
2 .2 Provides appropriate intervention and referral.
2 .3 Consults with appropriate staff when problems arise i.e., RN, MD, social worker, chaplain etc.
2 .4 Exercises judgment and tact in dealing with referral services.
2 .5 Communicates with ED staff regarding plans for treatment and referral.
3. Communicates effectively with patients and all health care providers.
3 .1 All interactions with staff, patients and families occur in a pleasant, courteous and professional manner.
3 .2 Identifies oneself, establishes rapport and communicates with patients and families in an empathetic and informative professional manner.
3 .3 Identifies concerns and communicates to the appropriate team member in a timely, courteous and professional manner.
4. Processes, files and otherwise appropriately maintains all patients' files and forms relating to Project ASSERT maintaining strict confidentiality at all times.
4 .1 Maintains accurate records, including surveys, interventions and referrals.
4 .2 Enters information accurately in a database.
4 .3 Maintains project files so that they are organized and accessible to project staff.
4 .4 Maintains confidentiality of project records and associated medical records.
4 .5 Within established guidelines and ensuring confidentiality and legal release requirements have been met, copies documentation needed from medical records to facilitate patient discharge and transfer to
4 .6 Ensures that adequate supplies of blank records are available and accessible at all times.
5. Monitors progress and follow-up
5 .1 Arranges follow-up interview with patients who have been identified as having substance abuse problems
to monitor their progress and compliance with follow-up.
5 .2 Initiates phone calls to monitor follow-up plans.
5 .3 Documents results of follow-up phone calls and interviews accurately and in a timely manner.
6. Performs miscellaneous duties to assure success of Project ASSERT.
6 .1 Updates project manuals.
6 .2 On an as needed basis, obtains supplies, maintains resource information.
7.In addition to the Hospital Standards for Customer Relations, must be able to balance compassion and empathy with pragmatism, exhibiting exceptional professionalism and customer relations skills, with
particular sensitivity to the varying needs and communications styles of our culturally diverse patient, visitor, and employee population. When interacting with the patient or family, remembers the emotional, financial, and physical stress they are experiencing and exercises self-control and behaves, and communicates with understanding.
7 .1 Functions as both an advocate of the patient and of the Hospital as directed by the department
7 .2 With a high level of sensitivity to the varying needs and communications styles of our culturally diverse patient, visitor, and employee population, exhibits excellence in customer relations and quality services.
7 .3 Recommends and promotes ideas and/or suggestions that will enhance the Hospital's commitment to provide exceptional customer relations skills.
Bachelor's degree preferred or combination of relevant experience / educational equivalent.
Three (3) or more years of experience in one of the following:
(1) community/large populations health screening;
(2) emergency department environment requiring significant patient interaction; or
(3) substance abuse treatment or intake environment requiring significant patient interaction. Familiarity with community resources.
Excellent interpersonal skills, with well-developed interviewing skills. Possess skills to provide expert verbal clinical presentation and consultation along the continuum of care and also must possess the ability to work with collateral health and mental health care professionals to ensure seamless treatment planning and execution. Excellent communications, coordination and organizational skills. computer literacy skills desirable. Bilingual (English/Spanish) desirable.
Incumbent is held accountable for accuracy and timeliness of own work. Maintains respect for patients confidentiality. Sets priorities and maintains knowledge of operational and administrative activities, their status and progress. Monitors communications and activities in support of patient care to provide appropriate response and follow through in a timely manner. Maintains program files and other office systems in an accurate and timely manner.
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic). Ability to maintain harmonious working relationships with persons from various backgrounds. Position requires excellent analytical skills to evaluate care needs and gather relevant clinical data as well as excellent interpersonal communication and leadership abilities. Exercises independent judgment and tact in dealing with referral sources outside of the hospital, visitors, staff, managers and other hospital personnel. Utilizes knowledge of administrative, computer and other operational activities as they relate to patient resource needs. Works within established guidelines independently or with minimal supervision.