Manager of Support Services`

This job posting is no longer active.

NEW HAVEN, CT
Nov 18, 2019

Share:

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for coordinating 100+ staff who perform various clinical support functions for perioperative services and GI. Manger supervises and coordinates supervisors and manager for the following perioperative teams: Operating Room Associates, (ORA), Technical Associates (TA) and Anesthesia Technicians (AT). Ensures positive interactions with patients, family members, medical staff, third party representatives and hospital personnel. Promotes good customer service in the work environment. Develops new procedures and participates in the planning, training and implementation of system improvements to enhance the operating functions of perioperative services. In-charge responsibility 24/7 for Day/Evening shift as well as night and weekend coverage needs.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. ADMINISTRATIVE RESPONSIBILITES: 1.1 Create, implement and monitor work activities of staff to maintain daily workflow. 1.2 Maintains statistical reports to track quality of service and provides feedback to supervisors and ORA manager. 1.3 In-charge responsibilities 24/7 which includes coverage on evenings, nights and weekends. 1.4 Resolves difficult situations that may arise based on department guidelines. 1.5 Ensures that all mandatory training requirements of employees are met. 1.6 Actively meet with the Patient Service Manager/Assistant Patient Service Manager to ensure the needs of their area are met. 1.7 Participates in monthly meeting to ensure Patients Experience/Press Graney score and Employee engagement are on target in regards to customer service standards, quality assurance and employee productivity. 1.8 Provides disciplinary action when departmental and hospital policies have been violated 1.9 Develop new policies and procedures as well as implementation as it relates to the Perioperative Services department, GI and Preadmission Testing on all campuses. 1.10 Maintain a positive relationship with the Union representative in regards to the creating/ updating union employee job functions
  • 2. OPERATIONAL RESPONSIBILITES 2.1 Over sees monthly schedules and ensures managers/supervisors staff to accommodate for illnesses, absences and unexpected events. 2.2 Monitors daily workload and operations to ensure clinical needs are met throughout support services. 2.3 Ensures support staff leaders (managers/supervisors) maintain room readiness according to regulatory compliance standards in all locations. 2.4 Ensures JACHO standards are maintained in all areas according to hospital policy 2.5 Assists in implementing and maintaining programs to increase work flow productivity. 2.6 Works with staff to create a patient/family, physician and employee experience that exemplifies caring, understanding, efficiency and overall quality of service. 2.7 Demonstrates the ability to balance customer service with the productivity and clinical efficiency of the hospital. 2.8 Ensures support staff leaders (managers/supervisors) set up and testing of clinical equipment for all OR cases. 2.9 Design and utilize reports to monitor key critical quality measures ensuring accurate, timely room set up of all cases.
  • 3. EDUCATIONAL RESPONSIBILITES 3.1 Ensures staff competency and compliance with HIPAA, regulatory and accreditation standards. 3.2 Works with coordinators for clinical quality to ensure that all departmental and hospital QI needs are addressed. 3.3 Coordinates educational in-services on health system initiatives to promote patient 3.4 Participates in department and/or section educational conferences. 3.5 Develop training standard operating procedure and the responsibility for training employees across multiple clinical departments within Perioperative Service Department, GI and NORA locations covered by support services. 3.6 Ensures employees are in compliance with HIPAA regulations and follows YNHHS guidelines in addressing any violations. 3.7 Provides clinical ladder growth opportunities for all staff.
  • 4. PROBLEM SOLVING & TEAM MANAGEMENT 4.1 Integrates a variety of resources and avenues to assess the needs of the staff. 4.2 Uses good problem-solving methods and resourcefulness to resolve issues. 4.3 Takes appropriate steps to address problems or, when indicated, refers issues to the appropriate person or department for resolution. 4.4 Identifies obstacles hindering staff in the performance of their job responsibilities work to create opportunity to improve employee engagement. 4.5 Makes sound decisions and works closely with staff when developing and implementing operating procedures as they relate to the area. 4.6 Create employee improvement plan to identify and improve employee work performance within job description/ patient or physician experience 4.7 Contributes to a positive work environment by actively discouraging /we versus they/ thinking. 4.8 Participates as a team member; contributing to a positive work environment. 4.9 Ensures support staff leaders (managers/supervisors) complete reviews in a timely manner and provide staff with feedback according to human resources policy and procedures.
  • 5. PERSONAL EFFECTIVENESS & ACCOUNTABILITY 5.1 Values constructive criticism and modifies behaviors accordingly. 5.2 Follows through consistently on commitments and task closure. 5.3 Adheres to hospital and department policies and procedures. 5.4 Ensures support staff leaders (managers/supervisors) hold all staff accountable regarding mandatory training and continuing education as required. 5.5 Ensures staff annual PPDs are current, and Occupational Health requirements are met for all staff members within span of control. 5.6 Demonstrates an outstanding commitment to excellent customer service. 5.7 Demonstrates sensitivity to diversity in verbal and non-verbal communication.

Qualifications

EDUCATION


Bachelor's Degree. Masters preferred.


EXPERIENCE


Previous supervisory experience required. Three or more years experience in a hospital environment with emphasis on registration, reception, and patient tracking functions. Experience should involve compliance with reception and customer service policies as noted in the medical bylaws and the clinical necessity of admissions.


SPECIAL SKILLS


Excellent interpersonal skills and leadership ability. Has the ability to effectively communicate with all disciplines and all levels of customers both written and verbal. Ability to work in a fast-paced changing environment. Ability to respond to unpredictable, changing situations and needs, (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relations skills. Strong working knowledge of PC's and related software to prepare a variety of reports. Must be able to work under constant pressure and use strong organizational skills. Demonstrates working knowledge of Medical Terminology.


Share:
 

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 13580

Department: Perioperative Business OFC
Category: MGMT/LEADERSHIP
Sub Category: 1ST LEVEL MGR (MGR/SUP)
Status: Full Time Benefits Eligible
Shift: D/E
Hours: 40

Similar Jobs

Off Shift Clinical Executive

NEW HAVEN, CT
MGMT/LEADERSHIP

Program Supervisor

NEW HAVEN, CT
MGMT/LEADERSHIP

APP Clinical Manager- Orthopedics Ambulatory

NEW HAVEN, CT
MGMT/LEADERSHIP

Director, Budget and Finance

New Haven, CT
MGMT/LEADERSHIP

Supervisor, Guest Services

NEW HAVEN, CT
MGMT/LEADERSHIP

Practice Supervisor

Cheshire, CT
MGMT/LEADERSHIP

Assistant Patient Services Manager - MICU

NEW HAVEN, CT
MGMT/LEADERSHIP

Asst Manager Clinical Operations

NEW HAVEN, CT
MGMT/LEADERSHIP

Supervisor, Outpatient Coding

NEW HAVEN, CT
MGMT/LEADERSHIP

Off Shift Nurse Manager-Per Diem

Bridgeport, CT
MGMT/LEADERSHIP

Performance Manager, Post Acute

Milford, CT
MGMT/LEADERSHIP

ASSISTANT NURSE MANAGER-Main Operating Room

Bridgeport, CT
MGMT/LEADERSHIP

Practice Supervisor

Bridgeport, CT
MGMT/LEADERSHIP

Registered Nurse-Burn Unit

Bridgeport, CT
MGMT/LEADERSHIP

APP Clinical Manager - Neuroscience

NEW HAVEN, CT
MGMT/LEADERSHIP

Senior Manager - Budget

New Haven, CT
MGMT/LEADERSHIP

Asst Patient Svcs Mgr/Csm, SRC Pre and Post Op

NEW HAVEN, CT
MGMT/LEADERSHIP

Quality and Safety Manager

Stratford, CT
MGMT/LEADERSHIP

Ops Coord Strategy & Prog Dev

NEW HAVEN, CT
MGMT/LEADERSHIP

Director of Nursing-Emergency Department

Bridgeport, CT
MGMT/LEADERSHIP

RN-Off Shift Administrative Mgr

Bridgeport, CT
MGMT/LEADERSHIP