To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
As members of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR Behavior with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the YNHHS Standards of Professional behavior, as well as practice and promote patient-centered care and fiscal responsibility outlined in the responsibilities below. Perform technical duties associated with the delivery of pharmaceutical services, including, but not limited to: medication distribution, inventory management, Cross-Functional Proficiency, demonstrating Technical Expertise, and other duties, within scope of practice, as dictated by departmental need. Demonstration of leadership qualities as evidenced by impact on pharmacy operations and on junior personnel. Leverage advanced knowledge and skills to succeed and encourage success/growth in others.
- 1. Medication Distribution
1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to: automated dispensing cabinets (ADC), medication storage refrigerator.
1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe)
1.3 Demonstrate proficiency and timeliness in the fulfillment, sorting and delivery of medication orders relating to: stat orders, new orders, refills, stock outs, transfers, recalls.
1.4 Ensure optimal medication storage to: minimize medication errors (avoid sound-alike/look-alike side-by-side storage), account for adequate par levels with a goal to minimize stock outs, while allowing appropriate drug turnover, maintain appropriate storage conditions (i.e. cleanliness, temperature), allow rotation of stock based on expiration dating.
1.5 Demonstrate reliability in providing assistance to the pharmacist in regards to the provision of pharmaceutical care.
1.6 Timely replenishment of medications intended for emergency trays (code carts/anesthesia/tackle box)
1.7 Appropriately handle and dispose of hazardous and non-hazardous waste.
1.8 Maintain a clean, well-stocked work environment.
1.9 Overall completion of the provision of pharmacy services within established timeframe.
1.10 Identify and escalate concerns related to the provision of pharmacy care (i.e. medication distribution)
- 2. Medication Inventory Management
2.1 Maintain adequate medication inventory levels based upon par levels.
2.2 Ensure proper medication movement through rotation of stock based on expiration and usage patterns.
2.3 Remove expired medications or soon-to-be-expiring medications from inventory distribution (i.e. carousel, automated dispensing cabinets) as per departmental guidelines.
2.4 Properly receive medications from wholesaler and replenish pharmacy stock accurately (i.e. automated medication carousel)
2.5 Consistent usage of handheld tablet with bar code scanning functionality (hospital specific)
- 3. Cross-Functional Proficiency
a. Medication Distribution and Automation/Technology processes, Non-Sterile Oral Compounding Extemporaneous Oral/Topical Compounding, Packaging, IV Admixture/Sterile Products (hazardous handling and compounding)* Prepare chemotherapy/antineoplastic products with adherence to departmental safety guidelines, OSHA regulations, and/or industry standards.
b. Demonstrate expertise/mentorship/project management in one of the following areas:
Purchasing, Operating Room, Pediatrics, Investigational Drug Service, Narcotic Vault, Medication History, Oncology, Operations
c. Perform necessary mathematical calculations and drug product manipulation, dilution, or compounding to accurately prepare/label unit dose oral solids/liquids/injectables according to policy and regulatory standards.
d. Prepare hazardous-category products with adherence to departmental safety guidelines, OSHA regulations, and/or industry standards.
e. Appropriately document manufactured medications, controlled substance medication movement, packaged medications and investigational drugs as dictated by departmental policy/regulatory standards.
f. Practice aseptic technique, infection control, and universal precautions as instructed for work area as observed by supervisor.
- 4. Technical Expertise
4.1 Demonstrate proficiency and mastery of various technology utilized in the provision of pharmaceutical care, including, but not limited to: EMR, ADS, Inventory Management software, carousel, Packaging software, Sterile Product Pharmacy Workflow Manager, Barcode Labeling Programs, RFID Technology
(usage varies depending upon hospital).
4.2 Demonstrate ability to independently troubleshoot various technology issues and assist in resolution.
- 5. Communication Skills
5.1 Respond to Nursing, Provider, and Ancillary Staff inquiries via telephone, in-person, or electronically.
5.2 Appropriately manage, triage and follow-up various inquiries, when appropriate, in a timely and professional manner to ensure accurate and safe medication/information delivery.
5.3 Adhere to HIPAA guidelines in all forms of communication.
5.4 Maintain appropriate record keeping in regards to all forms of compounding, packaging, and controlled substances medication distribution.
5.5 Identify and communicate pharmacy and/or hospital related concerns, errors, improvements, or general operational observations to the pharmacist or management, as appropriate.
5.6 Exercise a professional tone of communication, both verbal and non-verbal, to all staff, both within the department and house-wide.
- 6. Leadership
6.1 Work along with managers, supervisors, charge pharmacists to coordinate the technical operations of the department, including, but not limited to: coordination of sick calls, breaks, deliveries and other day to day technical activities.
6.2 Work along with staff pharmacists, coordinate and oversee the assigned shift to ensure all shift responsibilities are being met according to established time frames.
6.3 Identify and participate in ongoing quality assurance (QA) to ensure operational efficiency for all aspects of Inpatient Pharmacy Services. (i.e. medication storage, sterile products, purchasing).
6.4 Serve as a point person for resolution of technical issues, including, but not limited to: electronic hardware and software. Escalate as necessary, but maintain a presence until satisfactory resolution of issue is observed.
6.5 Actively participate in departmental projects.
6.6 Be a standard-bearer for positive change for the advancement of departmental goals.
6.7 Mentor junior personnel.
6.8 Participate in, provide formal feedback of, and support the training/ education of new staff and students. This includes, but is not limited to, pharmacists, technicians, residents, student pharmacists, student technicians and volunteers.
6.9 Train and provide formal feedback to technical staff, including new hires, to ensure optimal operational efficiency. Provide formal feedback to management for consideration in technician performance reviews.
6.10 Serve as a role model to the aforementioned staff.
- 7. Departmental Goal as Aligned with YNHHS Strategic Goals
High school diploma or equivalent required. College degree desirable.
Successful completion of an academic or military hospital pharmacy technician training course preferred.
At least 1 year experience as a YNHHS Pharmacy Technician II. Successfully maintain standards outlined in the YNHH Technician Career ladder for respective technician grade (i.e. Tech III).
Current registration or eligible for registration (within 45 days of hire) as a Pharmacy Technician in the State of Connecticut, as outlined by the Connecticut Department of Consumer Protection.
Active Pharmacy Technician Certification Board (PTCB) certification, or equivalent, is required on, or within 6 months of, date of hire.
Proficiency in mathematical calculations.
Ability to effectively work with computer and technology equipment, including the ability to perform detailed troubleshooting related to said technology.
Employee may be expected to work on-call shifts. Coverage extends to day, evening and overnight shifts. Employee is considered essential personnel and is expected to work during inclement weather(i.e.blizzards, hurricanes).
During to course or daily tasks, the employee is required to walk, sit, stand and crouch. The employee must regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds and occasionaly lift/move up to 50 pounds. The employee is occasionally exposed to moving mechanical parts, fumes airborne particles, and toxic or caustic chemicals. The work environment noise level is moderate.