To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Business to business coordinator that strengthens partnership with YNHHS and direct employer contracts. The Patient Resource Coordinators will assist members in better understanding their healthcare benefits as it applies to the services they will receive within the Yale New Haven Health System (YNHHS) network of care providers as contracted in direct to employer exclusive agreements. Design initiatives that support the unique employer based benefit design in the effort to achieve expected healthcare cost savings for the partnership. Additionally, Patient Resource Coordinators will educate and enroll members in electronic healthcare tools that will provide them direct access to their personal clinical information, up to date benefit information, manage their health expenses, directly communicate with their clinicians as well as gain access to immediate clinical care. Patient resource coordinators will facilitate member's access to appropriate medical care throughout the contracted YNHHS delivery networks and affiliated partners. This position requires strong organizational, communication, analytical and design skills. Ensures positive interactions with patients, family members, medical staff, and business leaders both internally and externally.
Associate's degree in healthcare or a business related field required; Bachelor's Degree is preferred.
Five (5) years' work experience in healthcare revenue cycle setting including patient access experience.
Ability to organize resources and establish priorities. Excellent verbal and written communication skills. Strong interpersonal skills; ability to work effectively at all levels in a collaborative team environment. Knowledge and understanding of relevant revenue cycle workflows including patient access, operating systems, policies and procedures. Ability to organize, lead and hold self and others accountable. Ability to delegate effectively. Ability to effectively establish and maintain working relationships with peers and consultants at all levels of the organization. Understanding of business to business relationship management.
Requires on working from contracted employers location within the designated Employee Resource Center. Attendance at Open Enrollment events, participation in employee health engagement events, some travel between contracted employer designated locations. Some weekend hours as needed.
This position is located in Uncasville, CT.