Patient Resource Coordinatot

EAST LYME, CT
Nov 6, 2019

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Business to business coordinator that strengthens partnership with YNHHS and direct employer contracts. The Patient Resource Coordinators will assist members in better understanding their healthcare benefits as it applies to the services they will receive within the Yale New Haven Health System (YNHHS) network of care providers as contracted in direct to employer exclusive agreements. Design initiatives that support the unique employer based benefit design in the effort to achieve expected healthcare cost savings for the partnership. Additionally, Patient Resource Coordinators will educate and enroll members in electronic healthcare tools that will provide them direct access to their personal clinical information, up to date benefit information, manage their health expenses, directly communicate with their clinicians as well as gain access to immediate clinical care. Patient resource coordinators will facilitate member's access to appropriate medical care throughout the contracted YNHHS delivery networks and affiliated partners. This position requires strong organizational, communication, analytical and design skills. Ensures positive interactions with patients, family members, medical staff, and business leaders both internally and externally.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Develops and enhances strategic business partnerships by fully engaging and building trust with employer based patients.
  • 2. Possesses a complete understanding of the direct to employer partnership?s financial position, strategic objectives and requirements to proactively demonstrate and deliver increased value designed to strengthen and enhance the partnership.
  • 3. Identifies new service and/or product opportunities that support employer patients from the patient revenue cycle and healthcare access perspective
  • 4. Acts as liaison between the employer's members, serving as an empowered internal member advocate throughout YNHHS care network.
  • 5. Build trust with employers' key decision makers to drive partnership retention and improve employer and member experience.
  • 6. Develop a value-based relationship with employers' members, resulting in maximum utilization of comprehensive services technology based tools and service offerings.
  • 7. Oversee resolution of critical service issues and provide feedback to key stake holders for improvement opportunities.
  • 8. Document customer experience to provide reportable data to both the external in internal customers with reference to process improvement, service needs and future benefits design.
  • 9. Facilitates access to medically necessary health services throughout YNHHS care network.
  • 10. Product Knowledge and Utilization: Maintain a working knowledge and understanding of the current electronic healthcare tools that provide members access to their personal clinical, financial information as well as immediate clinical care information.
  • 11. Design, communicate and lead key healthcare engagement initiatives across the client's membership population.
  • 12. Through empowerment and leadership, and with a focus on client advocacy, build relationships and coordinate with YNHSS and their affiliated clinical partners, enabling seamless delivery of health services needs to direct to employer members demonstrating the YNHHS Standards of Professional Behavior and the Finance team?s commitment to Super Service Excellence.
  • 13. Responds quickly to meet customer needs, and takes personal responsibility for resolving customer problems.
  • 14. Demonstrates commitment to exceeding internal and external customer expectations.
  • 15. Perform other duties as assigned.

Qualifications

EDUCATION

 

Associate's degree in healthcare or a business related field required; Bachelor's Degree is preferred.

 

EXPERIENCE

 

Five (5) years' work experience in healthcare revenue cycle setting including patient access experience.

 

SPECIAL SKILLS

 

Ability to organize resources and establish priorities. Excellent verbal and written communication skills. Strong interpersonal skills; ability to work effectively at all levels in a collaborative team environment. Knowledge and understanding of relevant revenue cycle workflows including patient access, operating systems, policies and procedures. Ability to organize, lead and hold self and others accountable. Ability to delegate effectively. Ability to effectively establish and maintain working relationships with peers and consultants at all levels of the organization. Understanding of business to business relationship management.

 

PHYSICAL DEMAND

 

Requires on working from contracted employers location within the designated Employee Resource Center. Attendance at Open Enrollment events, participation in employee health engagement events, some travel between contracted employer designated locations. Some weekend hours as needed.

 

Additional Information

This position is located in Uncasville, CT.

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Job Info

Job: 14090

Department: Pre Bill
Category: NON - CLINICAL OTHER
Sub Category: ADMIN PROF
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

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