To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Directly reporting to the Vice President, Post Acute Care Services, the Performance Manager, Post Acute Care will work collaboratively with the members of the care continuum and post acute care services leadership, management and medical staff leadership. S/he is responsible for providing direction, planning, implementation, evaluation and consultation to ensure that safety, quality and patient experience standards across the preferred network of home health and skilled nursing facilities are successfully met or exceeded. This involves working to improve communication, key processes, policies, procedures, protocols (care pathways) across the geography that the post acute care covers from Greenwich to Westerly, RI. S/he is expected to be a collaborator, influencer and improvement advisor regarding clinical care in the post acute care spaces. S/he will be expected to work closely and collaboratively with the OCMO office, particularly the sections of bed management, clinical redesign, clinical operations and care management. This work requires extensive knowledge, skills and expertise in complex change and project management. This position will manage a diverse group of HHA/SNF preferred providers in order to assist the organization in achieving success in mission critical initiatives such as readmissions, length of stay and total cost of care.
Masters in Nursing, Public Health, Business and/or Administration strongly preferred. Professional healthcare licensure required (RN, PT, OT, SW).
Five to seven years experience in healthcare environment, including at least 2 years in project management or process improvement. At least two years in managerial/supervisory experience.
Must hold professional licensure such as Registered Nurse, Physical Therapist, Social Worker with valid CT license, or eligible.
Excellent interpersonal, communication and leadership skills. Ability to work collaboratively and independently. Demonstrated personal maturity and good judgement. Expertise in data collection, change management, process improvement, safety. Expert knowledge in information systems such as Helix and Epic and external databases such as nursing home and home health compare at CMS site.
Ability to travel across state.
There are two full-time Performance Manager Post Acute Care positions available, one of which will primarily support the New Haven through Greenwich, CT regions and the other of which will primarily support the New Haven through Westerly, RI regions of the Yale New Haven Health System.