To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of and in coordination with the CHAIRMAN, MEDICINE DEPARTMENT / Director of the Hospitalist Service, supervises and manages all aspects in the day-to-day and long-term operations of the Northeast Medical Group (NEMG) Bridgeport Hospital (BH) Hospitalist Service/ Department of Medicine, acts as a liaison between BH and the NEMG BH Hospitalist Service/ Department of Medicine and directly or indirectly supervises and manages all administrative and clinical staff.
- 1. Department of Medicine/ Hospitalist Administration/Management:
- 1.1 In conjunction with the Directors/ Section Chiefs, develops, maintains and improves a work environment that is patient focused and meets the needs of staff and referring physicians. Establishes, implements and maintains practice staffing patterns to meet patient care standards. Develops and/or communicates and implements new team and/or hospital policies and procedures. Ensures the Service policies and procedures are in compliance with BH, YNHHS and NEMG standards and policies. Assesses and resolves operational and financial issues regarding the Service. Administers incentive bonus program for clinicians. Develops physician contracts and maintains physician (and vendor) contracts. With Directors/ Section Chiefs, assists physicians in identifying appropriate performance and quality improvement research projects to support their research plan. Ensures that research projects are appropriately documented and justified. Serves as administrative arm for Hospitalist Service Quality Improvement team. Collaborates with Hospitalist Service quality leaders to identify and address areas for QI as well as expand quality focus on the Hospitalist Service
- 2. Personnel Management:
- 2.1 Directly and indirectly provides supervision and management for all Clinical Service staff. Directly oversees scheduling, new hire process, education and various other initiatives. Oversees and collaborates with Section Chief of PA Education and Quality in their focus areas. Assists in the administering of performance appraisals and review of employee job performance and meets with employees for 90 and 180 day feedback meetings. Addresses performance issues of employees. Obtain and share peer feedback at time of performance review. Monitors individual performance metrics evaluated at time of performance review.
- 3. Practice Relations Management:
- 3.1 Develops practice strategies that respond to the changing health care environment. Creates promotional strategies to increase the exposure of Different Services. Capitalizes on different Service strength, including the qualities of the staff, nature of the profession and association with BH and the Yale University School of Medicine.
- 4. Payer Relations Management:
- 4.1 Oversees relationships with payers, billing company and collection agency. Provides with most current fee schedules for payers and ensures paid according to Contracts/fee schedule. Oversees the timely credentialing of new physicians and mid -level providers with State, Federal and Managed Care payers, as well as the ongoing credentialing of staff with other payers, identified on ad hoc basis. Ensures adherence to payer policies regarding PA/ APRN credentialing. Collaborates closely with BH contracting department to ensure that staff credentialed with all payers as appropriate and that contracts/fee schedules exist for all major payers.
- 5. Fiscal Management:
- 5.1 Ensures appropriate billing by all the providers of Department of Medicine specially Hospitalist Service. Oversees billing and collection of professional charges. Ensures appropriate development and adherence to the budget with Finance representatives from BH (on behalf of Department of Medicine/ NEMG BH Hospitalist Service). Reviews monthly financial statement. Develops capital budget requests and executes capital budget purchasing requests as funds are made available
Bachelor's degree in related field required.
Five years in hospital administration with at least three years of management experience required, preferably at an academic medical center. Experience managing physicians and/or other clinical personnel preferred. Experience working directly with physicians and other clinical personnel required. Knowledge of physician credentialing procedures (of Physician Services and various payer groups) and Connecticut licensing/registration requirements. Experience in physician contracting and the coordination of professional billing will be valued but not a requirement. Demonstrated experience in facilitating hospital-based performance improvement initiatives.
Excellent leadership skills. Excellent written and verbal communication skills. Proficiency in using software systems and applications within YNHH, including Microsoft Access, Excel, Word and PowerPoint. (Other BH systems include RIMS, TractManager, Press Graney, Health Stream, Crystal Reports, and Manager Self Service, Kronos, SDK, and others). Ability to analyze, interpret and communicate both quantitative and qualitative data, especially with regard to Service performance, and current and potential healthcare and hospitalist trends. Proficiency in developing and maintaining databases in Excel and Access. Excellent interpersonal and organizational skills. Knowledge of business management and human resource management principles required.
Physical requirements and working conditions as typical of an office environment.