To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the manager of Guest Services, has responsibility for Patient Experience ambassador staff at several ambulatory sites. This includes North Haven, Old Saybrook, Shoreline Medical Center,Yale Physician's Building and Park Avenue Medical Center. This requires developing consistent standards of practice for all sites. This position also provides periodic support to the Manager of Guest Services for YNHH Guest Services staff.
Minimum of an Associate's degree, bachelor's degree preferred.
Three years experience in a front line customer service environment, preferably in a healthcare setting. Experience in working in a transitioning environment where new teams and/or new assignments have been created. A minimum 1-3 years of lead or supervisory experience required.
Must have exceptional communication skills, proven ability to problem solve and demonstrated supervisory/leadership skills. This can be in team settings and/or in formal supervisory roles. Must have the ability to work collaboratively and effectively with various departmental staff, patients and families.
Ability to drive/travel to various sites.