To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Nursing Resource Assistant has the knowledge and ability to perform in the positions of Unit Secretary, Nursing Assistant, Obstetrical Technician, and/or Monitor Technician depending upon the individual needs of the patient care unit and the Nursing Department. Major functions will include coordination of the clerical and reception activities of the patient care unit; assistance in the delivery of patient care; assistance in the labor and delivery rooms; and/or observation and reporting of the electrocardiogram monitoring of the patients; all as delegated by the registered nurse.
- 1. Assists the patient care unit and Nursing Department through the following activities:
- 1.1 Organizes and maintains the clerical activities as described for the Unit Secretary job description.
- 2. Teamwork
- 2.1 Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
- 3. Knowledgeable/Accountable/Fiscally Responsible
- 3.1 Continually seeks ways to sustain and improve one-s skills.
- 4. Flexible/Open-Minded
- 4.1 Listens with an open mind to other-s opinion in the spirit of finding and following the best ideas
- 5. Treats the people we serve as guests
- 5.1 Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
- 6. Listens to patients, visitors and staff and acts promptly to address concerns.
- 6.1 Uses active listening techniques to understand other-s needs and acts decisively to resolve problems.
- 7. Respects the privacy and confidentiality of patients, visitors and staff
- 7.1 Treats all patient related discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
- 8. Presents a professional image
- 8.1 Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
- 9. Answers the telephone professionally
- 9.1 Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a please tone of voice.
- 10. Maintains a clean and safe environment
- 10.1 Keeps work area safe and clean; keeps hallways clear.
- 11. Anticipates what services and information people need and takes action to provide it.
- 11.1 Watches for clues that patients or visitors require assistance. Asks, May I help you?Escorts them to their destination, if necessary. Encourages people to ask questions.
- 12. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient-s status and interpret the appropriate information needed to identify each patient-s requirements relative to his or her specific needs, and to provide the care needed as described in the unit's/area's/ Department's policies and procedures.
- 13. Performs Glucose Monitoring
- 14. Maintains Annual Competencies
A minimum of a high school diploma or GED; and CNA, PCT, or other educational equivalent, i.e. Medical Assistant, Phlebotomy Technician, Student Nurse who has completed one semester of clinical experience.
Successful completion of nursing assistant training, unit secretary training, obstetrical technician training, and/or monitor technician training. Strong verbal and written communication skills, computer skills necessary and excellent phone and personal customer service.
The employee must be highly flexible and willing to perform each role as needed and directed depending upon the needs of the patient care unit and Nursing Department. Must also have the following skills: Able to read, write and clearly speak the English language, basic clerical and computer skills, experience with medical terminology, knowledge of basic patient care and basic mathematical skills.
Standing/walking for more than half of the day. (Sitting for most of the day when working as a monitor tech.) Frequently bending, reaching, pushing, pulling, twisting and lifting. Must be able to push/pull/lift patients ranging from five (5) to three hundred (300) pounds. May be exposed to infectious diseases. Will be exposed to physical, mental and emotional illness as well as end of like conditions and death. Moderate stress and risk of injury from patient care.