To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Performs a variety of patient access functions to review, process and ensure timely completion of referrals to follow-up specialty outpatient care/services for Primary Care Center (PCC) patients, and to ensure appropriate reimbursement for services provided. Ensures completion of referral process for multiple services referred by assigned area of PCC (Women's Center, Pediatrics, or Adult Medicine) by obtaining, verifying information and signatures from providers and patients in accordance with third party payor requirements. Ensures positive interactions with patients, family members, medical staff, third party representatives and hospital personnel. Promotes good customer service in the work environment. Effectively utilizes all computer systems to ensure that the responsibilities of the Registration Department are met. Performs certain statistical and QA functions. Helps develop new procedures and participates in the planning and implementation of system improvements to enhance the operating functions of the department.
High School graduate with demonstrated continuing education at a college level program or equivalent experience. Bachelor's Degree preferred.
Three or more years experience in a hospital Scheduling or Registration Department with emphasis on scheduling, registration and/or patient tracking functions. Experience should involve compliance with admitting and transfer policies as noted in the medical by-laws and the clinical necessity of admissions, as well as medical insurance and eligibility requirements. The applicant must possess a refined customer service skill set and be able to relay this attribute to the patient population. Demonstrate the ability to multitask in a fast paced environment, through the utilization of EPIC or additional computer systems, in order to facilitate an efficient scheduling and pre-registration/registration workflow. Exhibit a comprehensive understanding of the various insurance carriers and possess the ability to interview patients or family representatives.
Word processing and spreadsheet applications in a Windows environment (Microsoft Word and Excel preferred); electronic patient medical record, scheduling and billing computer applications (Logician, SDK, EPIC, and IDX preferred). Ability to search internet and utilize web-based on-line eligibility systems to obtain third party payor information and requirements. Must be able to work under constant pressure and use strong organizational skills.