Functions as a member of the health care team & responsible and accountable for ensuring appropriate transition of care from initial point of contact through discharge. This staff member is responsible to proactively plan and develop solutions to unique and complex discharge processes in collaboration with the Case Management staff and health care team. Interaction with both external vendors, insurance companies, all members of the health care team & the patient/responsible party are primary to the functioning of this position. The action of these staff members directly impacts the ability to discharge patients in a timely and safe manner which impacts the hospital LOS and the delivery of quality patient care. In collaboration with the Care Manager this staff member is responsible for the flow of patients throughout their service on a daily basis and all necessary follow-up. Patient and family centered care (PFCC) at L+M is demonstrated by working with patients and their responsible party based on the 4 principles of PFCC: participation, dignity and respect, information sharing and collaboration. This includes providing Service Excellence by creating a great first impression by demonstrating exemplary customer service skills for all customer groups including patients, their responsible party, physicians, staff and support department personnel.
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Participates in all Care Management activities including staff meetings, continued education and ongoing workflow and process improvement initiatives. Demonstrates patient service excellence at all times.
Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
Education: Bachelors of Science degree in business administration, human services, health administration, SW or other health care related field required.
Experience: 2-3 years in a business health care environment with SW, 3rd party payer, homecare or Case management experience with proven strong customer relations experience.
Training: Must be organized, able to prioritize and balance competing tasks working with many different individuals. Must be able to communicate and resolve issues. Self-direction and ability to proactively anticipate workload is imperative. Must be able to utilize the computer for Outlook communication, website research, Excel Spreadsheets and faxing.