To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.
Performs a wide range of services to ensure the mission, vision and values of Bridgeport Hospital are met in creating the exceptional patient experience including a positive first impression. Provides excellent customer service through general information related to hospital services, understands sensitive nature of patient information and thoroughly demonstrates knowledge of HIPPA privacy regulation as it relates to release of information. Interacts with all levels of staff, patients and guests in a positive, helpful manner, anticipating and acting on the needs and requests. Must be able to interact with all individuals including those who are disabled, deaf, hear of hearing or have limited English proficiency. Maintains an efficient parking operation for patients, visitors and staff.
High school diploma or equivalent.
2-3 years customer service required. Some previous cash management experience. Ability to handle sensitive issues with minimal supervision. Proven outstanding customer service skills.
As needed for coverage.
Excellent interpersonal and communication skills. Must be experienced in working effectively with customers. Must work indepedently and formulate recommendations for improvement. Ability to utilize PC applications.
While performing the duties of the job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk. The employee must frequently stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 25 pounds, occasionally move and/or lift up to 50 pounds. The specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. Incumbents as well as external and internal applicants who become disabled must be able to perform the essential job functions with or without reasonable accommodation as determined on a case by case basis.