To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Smilow Performance Manager in collaboration with the Chief Quality officer, the Network Medical Director, and the Director of Patient Services, along with cancer center network leaders, the Smilow Cancer Hospital Care Centers Quality and Safety Coordinator develops and supports the design, implementation, evaluation and advancement of a culture of clinical quality and patient safety within the Smilow Care center sites. The incumbent plans, develops and directs the patient safety and quality improvement initiatives of Smilow Cancer Hospital providing the leadership necessary to achieve national best practice performance levels in quality improvement while facilitating the implementation of evidence based medicine/clinical practices. The incumbent ensures that the quality of cancer care services rendered meets or exceeds professionally recognized national and institutional standards. The incumbent interfaces with a diverse range of clinical and administrative professionals, resolves sometimes complex policy and service issues within the group, directs prescribed data analysis and reporting activities and ensures compliance with regulatory agency requirements (state, federal, and accreditation organizations). The incumbent leads quality improvement initiatives and conducts RCA and ACA as required.
- 1. Leads/Facilitates Smilow Cancer Hospital quality improvement initiatives
- 1.1 Facilitate multidisciplinary teams using Six Sigma, LEAN, and other available methodologies to achieve agreed upon performance goals
- 2. Provides leadership to ensure patient safety throughout the continuum of care
- 2.1 Organizes, facilitates and leads the review and analysis of patient incidents, conducting root cause analyses on serious events in collaboration with faculty, staff and leadership.
- 3. Data Management
- 3.1 Assists with design of data collection tools, facilitates data collection and analysis, and consults with leaders and staff to convert data into useful information to make process and practice change
- 4. Serves as a representative of Smilow Cancer Hospital and Yale Cancer Center for internal and external committees with the purpose of improving quality of care
- 4.1 Actively participates with identified quality and safety departments and committees to develop integrated quality improvement processes
Bachelor's Degree in Nursing, Healthcare, Health Administration, Public Health or related field. Master's Degree or higher preferred.
3+ years of healthcare experience. Clinical experience in the field of Oncology or quality improvement preferred. Knowledge of various regulatory agencies, including TJC, DPH, CMS, National Comprehensive Cancer Network (NCCN) and other nationally recognized oncology related standards of care as well as the Press Ganey Patient Satisfaction Reporting System are strongly preferred.
R.N with active CT licensure (preferred). Certification in quality improvement (desirable).
1. Strong analytical and problem solving skills; ability to multitask in a fast paced complex environment2. Excellent verbal and written communication, interpersonal, coordinative, and organizational skills.
3. Excellent understanding of accreditation, federal and state regulations/requirements
4. Proficient in Microsoft Office such as Excel, Word, Visio, PowerPoint and Outlook
5. Evidence of Lean, DMAIC or Six Sigma training and/or project experience. Certification is strongly preferred.