To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the supervision of the Director of Volunteer and Guest Services, Liaisons perform a variety of duties to ensure quality guest services to patients, their families and guests. Liaisons provide oversight of waiting areas to ensure a clean, safe and efficienty run environments. Liaisons provide training, support, recognition and oversight to volunteers assigned to their area. Liaisons provide information to patients and guests in order to ensure a positive patient experience.
Minimum high school equivalent experience. Associates degree desirable.
Two (2) to four (4) years’ experience in a healthcare and or customer service industry with demonstrated experience in problem solving and diffusing and handling sensitive issues with minimal supervision through to completion. Proven outstanding customer service skills and leadership skills. Experience working with volunteers a plus.
Excellent interpersonal and communication skills. Must be experienced in working effectively with customers. Ability to speak language(s) in addition to English desired. Ability to work independently and formulate recommendations. Ability to utilize PC applications.
Some wheelchair transport required.