HVC Clinical Services Facilitator

NEW HAVEN, CT
Jan 31, 2020

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Heart & Vascular Center Clinical Services Facilitator (CSF) functions primarily as a department liaison to the referring physician office/clinic to facilitate patient scheduling. As appropriate, consults with section supervisors/coordinators, radiologists, technologists, anesthesiologists, nurse professionals, business services staff, and schedulers to coordinate appointments for procedures and related tasks to achieve timely and efficient patient care. The CSF is responsible for accurately aligning activities and making sound decisions related to sequencing of complex radiology procedures with laboratory procedures, clinic appointments, and/or OR procedures in coordination with physician schedules or multiple patient appointments. To that end, they are expected to be competent with various computer based healthcare applications, familiar with requirements of all imaging modalities, including the average length of each scan /procedure as well as patient preps, and have an appropriate understanding of basic anatomy. The personal attributes necessary for this position require exceptional interpersonal /communication skills, attention to detail, documentation and organizational skills, self-motivation, and good independent judgment. The CSF position requires the Individual to maintain a high awareness of Service Excellence representing I am YNHH at all times and in all locations with an extraordinary level of patient sensitivity and compassion. To meet the staffing needs of the department, as necessary, Diagnostic Radiology staff may be assigned at any of the YNHH Diagnostic Radiology locations, regardless of your regularly assigned work location. EEO/AA/Disability/Veteran. EEO/AA/Disability/Veteran.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Coordinates and supports all tasks related to patient scheduling.
  • 2. Facilitates smooth and timely workflow in conjunction with the section coordinator /supervisor to ensure resources are filled to capacity.
  • 3. Ensures all procedures are scheduled with optimum customer service.
  • 4. Assists manager/coordinator with regulatory readiness and compliance.
  • 5. Works with manager/coordinator to ensure all Quality Assurance measures are met.
  • 6. To enhance the patient experience in HVC Procedures all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.

Qualifications

EDUCATION


Associate degree in Business or Healthcare Sciences / Administration with medical terminology, anatomy and physiology courses required or equivalent healthcare experience.


EXPERIENCE


Minimum of three (3) years as a Clinical Services Assistant or equivalent position with direct experience coordinating and facilitating patient appointment scheduling in a healthcare environment. Individual must have computer experience in such applications as Word, Excel, and PowerPoint etc. Individual must have previous experience or education related to Third Party Payor requirements, CPT coding, and medical necessity as it pertains to the Imaging section.


LICENSURE


N/A


SPECIAL SKILLS


Excellent interpersonal skills with the ability to effectively communicate with referring physicians , nursing/scheduling professionals, or directly with patients to assess their needs in order to maximize coordination of care. Individual must have critical thinking skills and analytical abilities as it relates to assessment of clinical needs, exam urgency, and appointment sequencing using computer skills to assist with decision support, as well as the problem solving skills to make decisions independently within position guidelines and expectations.


PHYSICAL DEMAND


Ability to lift 25 pounds to assist with supplies etc.


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Job Info

Job: 15973

Department: HVC IR Labs YSC
Category: ADMIN SUPPORT
Sub Category: GENERAL CLERICAL
Status: Per Diem Non-Benefits Eligible
Shift: AS NEEDED
Hours: .04

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