To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Heart & Vascular Center Clinical Services Facilitator (CSF) functions primarily as a department liaison to the
referring physician office/clinic to facilitate patient scheduling. As appropriate, consults with section
supervisors/coordinators, radiologists, technologists, anesthesiologists, nurse professionals, business services staff,
and schedulers to coordinate appointments for procedures and related tasks to achieve timely and efficient patient
The CSF is responsible for accurately aligning activities and making sound decisions related to sequencing of
complex radiology procedures with laboratory procedures, clinic appointments, and/or OR procedures in coordination
with physician schedules or multiple patient appointments.
To that end, they are expected to be competent with various computer based healthcare applications, familiar with
requirements of all imaging modalities, including the average length of each scan /procedure as well as patient
and have an appropriate understanding of basic anatomy.
The personal attributes necessary for this position require exceptional interpersonal /communication skills, attention
to detail, documentation and organizational skills, self-motivation, and good independent judgment.
The CSF position requires the Individual to maintain a high awareness of Service Excellence representing I am
YNHH at all times and in all locations with an extraordinary level of patient sensitivity and compassion. To meet the
staffing needs of the department, as necessary, Diagnostic Radiology staff may be assigned at any of the YNHH
Diagnostic Radiology locations, regardless of your regularly assigned work location.
- 1. Coordinates and supports all tasks related to patient scheduling.
- 2. Facilitates smooth and timely workflow in conjunction with the section coordinator /supervisor to ensure
resources are filled to capacity.
- 3. Ensures all procedures are scheduled with optimum customer service.
- 4. Assists manager/coordinator with regulatory readiness and compliance.
- 5. Works with manager/coordinator to ensure all Quality Assurance measures are met.
- 6. To enhance the patient experience in HVC Procedures all staff will be responsible to achieve patient
satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
Associate degree in Business or Healthcare Sciences / Administration with medical terminology, anatomy and
physiology courses required or equivalent healthcare experience.
Minimum of three (3) years as a Clinical Services Assistant or equivalent position with direct experience coordinating
and facilitating patient appointment scheduling in a healthcare environment. Individual must have computer
experience in such applications as Word, Excel, and PowerPoint etc. Individual must have previous experience or
education related to Third Party Payor requirements, CPT coding, and medical necessity as it pertains to the
Excellent interpersonal skills with the ability to effectively communicate with referring physicians , nursing/scheduling
professionals, or directly with patients to assess their needs in order to maximize coordination of care.
Individual must have critical thinking skills and analytical abilities as it relates to assessment of clinical needs, exam
urgency, and appointment sequencing using computer skills to assist with decision support, as well as the problem
solving skills to make decisions independently within position guidelines and expectations.
Ability to lift 25 pounds to assist with supplies etc.