Directs and supervises outpatient urology activities. Directs, educates and assists urology technicians, nursing and administrative staff in the provision of quality patient care according to department and medical staff standards of practice and standards of care to maintain quality services. Assists Manager in providing leadership support to staff, scheduling and evaluating personnel. Plans, develops, facilitates and coordinates the operation of the unit/department.
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
- Assesses global needs of patients within outpatient urology and oversees clinical practice to maintain departmental standards and established work flows. Delegates patient care assignments to staff according to clinical needs to maintain quality/safety for patient care.
- Must demonstrate the appropriate clinical competencies as established by departmental standards for outpatient urology in order to evaluate, plan and/or provide patient care through delegation, consulting or as a direct patient care provider.
- Assists manager with hiring new staff and identifies and communicates with staff and manager any disciplinary/performance issues.
- Regularly reviews and monitors quality improvement activities and regulatory audits for work flows. Follows through on staff participation in quality improvement activities. Demonstrates the ability to problem solve and facilitate effective outcomes.
- Intervenes in a timely manner to resolve customer complaints. Holds self and others accountable for meeting objectives and commitments. Enforces high standards for the quality of patient care delivered on the unit. Monitors Press Ganey results and responds timely to patient concerns.
- Communicates clearly, concisely and effectively. Ensures that people get the information they need to do their jobs.
- Actively participates in employees’ annual review process.
- Functions as a preceptor to new staff. Assists the manager and the Clinical Nurse Specialist (CNS) in coordinating the orientation of new staff. Collaborates with urology CNS to ensure staff competencies are current. Participates in regularly scheduled meetings and education.
- Assists Manager in maintaining up-to-date resource materials necessary to insure proper staff development.
- Provides accurate and consistent interpretation and application of Human Resource policies.
- Assists manager with the development of the budget. Works with staff to adjust resource allocations to demands. Assists the Manager in the completion of weekly payroll processes.
- Demonstrates the ability to provide a safe environment for patients, self and staff.
- Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
- Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
- Serves as clinical leader for Outpatient Urology and is a resource to staff, physicians, organizational leadership and the community at large.
- Actively participates and manages care of patients on Bladder Instillation treatments. .
- Enhances professional growth and development through participation and development of educational programs, in-services and workshops in conjunction with nursing education.
- Presents one formal presentation each year to nursing staff at L+M, and is encouraged to present at local and/or national conferences.
- Participates in research and evidence based practice activities within Urology Services, and fosters the application of both in practice among staff.
- Functions as resource to other staff when faced with difficult clinical situations.
- Provides clinical leadership in the department for regulatory readiness and compliance. Completes POCT logs, specimen tracking system and any other regulatory or best practice standards.
- Collaborates with the CNS and other Clinical Coordinators across the organization to ensure standardized urologic care across Lawrence + Memorial.
- Reviews the outpatient urology schedule at least 24 hours in advance to identify and address gaps to improve patient outcomes and maintain efficient throughput.
Education: Graduate of an accredited school of nursing; BSN required or within four years (matriculation within six months). MS preferred.
Experience: Minimum of three years of relevant surgical experience; urologic experience preferred. Experience in bedside or ambulatory procedures.
Proficient with regards Peripheral IV
One year of charge nurse or equivalent experience preferred.
Training: Clinical Nurse Leader preferred
Licensure: Current CT RN Licensure