BMC Remedy Administrator

This job posting is no longer active.

Stratford, CT
Mar 24, 2020

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Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Application Specialist II functions as the primary support, contact and expert for the application and works under the direction of the responsible Manager to configure, build and install the application. The Application Specialists II coordinate all issues that arise during a project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or businessoperations. In depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to work with users to detemine system or project needs and recommend opportunities for technological and/or workflow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end -users during system design/build, training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping users identify how technology can support clinical /business needs and assist users with adoption and usage of the application. They collaborate with all Departments within the Information Systems Division, Clinical Departments and other Departments as necessary in problem solving issues related to the application, communication, documentation, and in the implementation and maintenance of the application.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Application Implementation and Support
    • 1.1 Supports application implementation and maintenance including analysis, planning and preparation.
  • 2. Teamwork
    • 2.1 Creates and maintains regular status reports to Manager.
  • 3. Documentation
    • 3.1 Documents and maintains all required system design and build documents and configures system accordingly.
  • 4. Other
    • 4.1 Provides training to other IT staff and user clients as appropriate.

Qualifications

EDUCATION


Bachelor's Degree preferred.


EXPERIENCE


Minimum 5 years experience in Healthcare and/or technology strongly preferred. A minimum of 2 to 3 years experience as a Systems Analyst is required. Ability to analyze workflow to recommend and develop application solutions. Ability to research and interpret data ; to include reporting, preparing and presenting data.


SPECIAL SKILLS


Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player . Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required.


PHYSICAL DEMAND


Must be willing to travel to all YNHHS delivery networks and practice loctaions for support needs. 24x7 on call rotation support.


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Job Info

Job: 16689

Department: ITS Integration and Apps
Category: INFO TECH SVC (ITS)
Sub Category: INFO TECHNOLOGY PROF
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

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