To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Surgical Clinical Program Manager establishes and continually develops an environment that promotes excellence in patient care and practice, quality outcomes, and patient satisfaction inclusive but not exclusive to patients receiving: joint replacement, spine surgery, urological surgery, vascular surgery, general surgery at L+M and Westerly Hospitals.
1. Maintains Joint Commission Certification in total joint and spine surgery
2. Implements and monitors ERAS protocols – working with service line and system to improve outcomes
3. Monitors compliance with regulatory and accrediting expectations for clinical practice and environment of care.
4. Manages patient outcome data, benchmarks the results, and uses the information to actively improve care, patient/family satisfaction, and quality outcomes.
5. Intervenes in a timely manner to resolve customer complaints. Holds self and others accountable for meeting objectives and commitments. Enforces high standards for the quality of patient care delivered.
6. Facilitates safe, efficient, and effective patient flow between care settings and across the care continuum.
7. Accountable for the revision of clinical policies, procedures, and protocols using a collaborative teamwork approach. Monitors compliance and identifies opportunities for change based on current or emerging evidence
8. Assists with pre surgical optimization and coordination of care
9. Designing an educational curriculum that teaches patients and families to understand their illness, course of treatment, and self-care after discharge.
10. Provides opportunities as needed for members of the healthcare team to enhance their clinical skills through clinical rounds, formal and informal educational opportunities
11. Ensures patients are prepared for discharge with follow up discharge phone calls to patients.
12. Collaborates with NMs and other leadership to build a cohesive community of care givers on the unit, build a spirit of innovation and curiosity, and enhance self-worth through meaningful work.
13. Identifies and communicates with staff and manager any performance issues related to the care of surgical patients
14. May conduct patient rounds with the team to ensure the application of the appropriate plan of care, coordination of care and patient satisfaction with care.
15. Regularly reviews and monitors quality improvement and total cost-of-care activities. Follows through on staff participation in quality improvement activities. Problem solves as necessary.
16. Oversees transitional care coordination with community partners and surgical care coordinator
17. Oversees peri operative optimization in coordination with navigator and community physicians/surgeons/offices
Education: Minimum of a Bachelor’s degree in Nursing required
Experience: Minimum of five (5) years of relevant clinical experience.Experience in peri-operative care optimization. Experienced communicator. Excellent record with working with multiple proceduralists (surgeons primarily). Experience with bundled payment models.
Licensure: Registered Nurse State of Connecticut.
Other: Implement ERAS on eligible patients. Pre-operative education. Close coordination with case management. Optimize episode of care, especially in hospital setting. Serve as a resource to patients needing education on their procedures.