To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Applications Specialist functions as the primary support of clinical systems and end users which includes: performing needs assessment, data collection, analysis and project coordination. They work under the direction of the Application Manager and Coordinator to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Primary responsibilities include support for the various 3rd party systems supported by the ITS Pharmacy/Orders team, analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to analyze new releases to determine how workflow should be modified. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application.
- 1. Application Development
- 1.1 Supports new application development including analysis, planning and preparation.
- 2. Teamwork
- 2.1 Creates and maintains regular status reports to immediate Applications Coordinator.
- 3. Documentation
- 3.1 Documents and maintains all required system design and build documents and configures system accordingly.
- 4. Other
- 4.1 Coordinates interactions and activities of vendors, both on-site and off-site.
High School Diploma Required. Associates or Bachelor's Degree preferred.
1 to 2 years IT experience required, in a healthcare environment preferred.
Out of state training may be required. Epic certification in relevant application may be required. Appropriate certification in other application software as required
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as a strong, collaborative team player. Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.