To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Directly reports to the Chief Quality Officer (CQO) and VP of Patient Services (VP) for Smilow Cancer Hospital. Works collaboratively with the Smilow leadership teams, medical staff leadership, YNHHS, YNHH, and delivery networks (DNs) quality and regulatory leadership, and other departments and disciplines. He/she has responsibility in collaboration with the CQO and VP in establishing direction, planning, implementation, and evaluation of Smilow?s clinical quality and safety infrastructures and processes. The director will identify priority outcome opportunities, coordinate the design and implementation of appropriate tools to measure and assess safety, quality and outcomes - including patient satisfaction. He/she will engage in performance improvement activities to elevate the quality of cancer care across the enterprise. This involves working to improve key processes, policies and procedures in a collaborative manner with stakeholders across the organization aligned with the mission, vision, values and strategic goals of the organization. He/she has responsibility to work with IFE and YNHHS performance management departments on performance improvement curriculum and staff education. He/she utilizes performance management and Six Sigma tools to achieve service line and hospital initiatives and goals. This work requires extensive knowledge, skills and expertise in change and performance management. This position will lead a diverse group of staff skilled in assisting the organization in achieving success in mission critical initiatives through project management, process improvement, consultation, facilitation and collaboration within Smilow and YNHH. The quality manager will be involved with mentoring of Smilow managers and staff regarding performance improvement, root cause analysis and implementation of HPI methodology.
Masters degree required (MSN, MBA, MPH or relevant degree will be considered).
7-10 years of progressive experience in performance improvement, quality, safety, and/or accreditation experience with 5 years of progressive experience in leadership. Leadership experience at a complex organization with a focus on patient experience, quality of care, and a focus on safety.
Excellent interpersonal, communication and leadership skills. Ability to work collaboratively and independently; demonstrated personal maturity and good judgment. Expertise in data collection and process improvement techniques. Expert knowledge of information systems and external databases associated with accreditation and regulatory requirements for quality of care, treatment and service evaluation and public reporting. Trained in quality improvement frameworks such as Six Sigma, LEAN, PDSA, etc.