Executive Director, Clinical Operations

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Greenwich, CT
Jan 25, 2021


Job Description


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our

Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion -

must guide what we do, as individuals and professionals, every day.



The Executive Director of Clinical Services is accountable to the operations of various outpatient /ancillary services in

support of the Greenwich Delivery Network. The leader will serve as a central focal point for the departments he /she

is responsible for. Responsibilities include the development and implementation of a strategic agenda and plan that

will support the continued growth and overall improvement of patient safety and experience for each the departments .

The Executive Director will provide high level leadership to a number of Directors and Managers and will interface with

Senior Executive within the delivery network and YNHHS. The Leader will be an active member of the hospital

leadership team. They will participate in the in the development and implementation of both local and corporate

goals along with the strategies and methods to achieve them. The activities will be inclusive of work needed to

support System Service Line growth and the coordination of functions within our Delivery Network.

Functional domains include but are not limited to Laboratory, Pathology, Physical/Occupational/Speech Therapy,

Physiatry, Cardiac and Pulmonary Rehabilitation, Outpatient Behavioral Health including Psychiatry /Addiction

Recovery/Geriatrics/Behavioral Health & Nutrition, Spiritual Care, Pharmacy. May additionally be involved in

coordination of other operational functions and duties such as emergency services, disaster preparedness/response.





1. Strategic Planning and Implementation

1.1 In accordance with the hospital mission, vision, values and goals, anticipates the future, closely

examines the competitive environment, formulates strategic plan, communicates the vision for the

division and develops followership in the hospital for the implementation growth and service strategies.

1.2 Provide leadership role in the planning and implementation of growth and service enhancement

strategies which enable Greenwich Hospital to offer a complete continuum of care and to develop a

reputation of clinical excellence.

1.3 Manage and direct market analysis in order to continuously evaluate competitive position and to identify

opportunities for creating strategic advantage in the market

place. Examples of these activities are : market share analysis, customer needs analysis, competitor

product analysis, marketing and program development.

1.4 Ensures the availability of appropriate clinical, human and financial resources to achieve the cost,

quality and service objectives of the division.


2. Operations Management

2.1 In collaboration with operation/clinical leaders, physician leaders and administrators, the Executive

Director directs the operation of the division and its component units to provide high quality, cost effective

patient services.

2.2 Prepares operating an capital budgets for the division; forecasts demand for services and conducts

trending analysis.

2.3 Monitors overall performance of the division against a pre -defined set of outcomes measures of

performance standards- financial, clinical quality and service, and implement programs to close any gap in


2.4 Continuously advances the operational effectiveness and efficiency of the division through process

redesign, continuous quality initiatives, benchmarking, productivity studies, the development of clinical and

managment information systems and the introduction fo new technologies.


3. Human Resource Development

3.1 Provides leadership in the development of a cohesive management team which can effectively meet the

needs of the service line 's customers. Exemplifies a collaborative, participatory management style within the

service line and with other service lines and providers.

3.2 Demonstrates and encourages respect among staff who represent different disciplines and functions .

Supports and encourages respect for diversity among staff , physicians and patients.

3.3 Implements and participates in 360 degree performance development systems for staff and peers (as


3.4 Ensures that management are competent in their field of expertise by supporting and advancing the

education and development of all leaders within the division.

3.5 Implements effective communications strategies to ensure that all staff within the division are kept

informed and are able to participate in the effective provision of patient and client services .

3.6 Develops and implements strategies to effectively manage the organizational , professional and personal

challenges associated with change.

3.7 Develops creative approaches to recognize and reward staff .


4. Customer Service and Community Relations

4.1 Develops and fosters positive internal and external relationships with clients, service providers ,

stakeholders and community partner to provide a seamless continuum of care for patients.

4.2 Works closely with medical staff to build a trusting partnership in the development and pursuit of service

line excellence.

4.3 Fosters collaborative relationships with leadership and staff support departments

4.4 Plays pivotal role in developing strong relationships with community agencies and YNHHS and in

strengthening and

protecting the general image of Greenwich Hospital with the public.




Masters' Degree is preferred.



5 - 10 years of experience in healthcare with at least 5 years of management experience.


Additional Information


Ability to organize and lead clinical Managers and Directors to improve quality of care delivery. Hold leaders

responsible and accountable for performance. Experience in data analysis, statistics and performance improvement

is advantageous. Demonstrated interpersonal skills and ability to facilitate large scale change. Superior

communication skills, including presentations. An ability to work collaboratively with and influence individuals at

varying levels within the organization and health system. Past experience delivering results in a matrixed work

environment. Must be flexible, team-oriented, and able to work independently and autonomously, a critical thinker.



In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right

thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),

accountability (being responsible and taking action), and compassion (being empathetic).



High complexity requiring matrixed relationship building and performance through influence



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Job Info

Job: 19452

Department: General Administration
Status: Full Time Benefits Eligible
Shift: DAYS
Hours: 37.5