Physical Security Tech

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Aug 18, 2020


Job Description


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

It is the Physical Security Technicians Job to assist the Physical Security Manager in protecting the assets and lives of those within Yale-New Haven Hospitals' main Campus and its associated corporate properties. Supports a proper functioning Physical Security System which in conjunction with a properly trained Communications staff ensures that the businesses of this Healthcare Institution are conducted in a safe and secure environment. The Physical Security Technician is responsible for, but not limited to; assisting the Physical Security Manager, Daily System functionality, Routine Security System Automation Programming (Door Schedules, Alarms, etc..), Visitor Management Systems (TBD), Daily support of off campus systems, Daily End User Computer programming, System backups, IS Preventative Maintenance, Training of YNHH CCO, management, and SCO Staff. On-site training of YNHH Clinical Staff on the proper use of various embedded Security Systems, Provide Support of, and training for online incident reporting systems, and assist in the deployment of new technology with follow up support. Overall this is a support position for Protective Services Information and Physical Security Technology and assist with researching and deployment of new technology.



  • 1. Supports daily Operational functions of primary, secondary, and tertiary Security Systems and report anomalies to the Physical Security Manager and or the Security Vendor as needed
    • 1.1 Maintains Security Systems at a 100% operational Status and service as needed. Report exceptions in service log for systems below 100%
  • 2. Off-Site Property Systems Building and Duress Alarms
    • 2.1 Ensures 100% systems status for off site property dial-up and network security systems by examining systems and visiting various YNHH locations for inspection and proper operation
  • 3. HUGS Infant Protection and Wander-Guard Systems Field Support
    • 3.1 Checks HUGS and Wander-Guard systems Daily and confirms 100% Network functionality
  • 4. Photo ID System Support
    • 4.1 Supports the various Photo ID System Computers, printers, laminators, and Applications. Maintains proper operation of Photo ID Systems Daily
  • 5. This position includes, but is not limited to the support of other current and future miscellaneous Security Systems
    • 5.1 Perspective Incident Management Systems and Dispatch Log Systems




Three (3) or more years of experience in Electrical, Security access, and or Fire Systems. Five (5) or more years experience with Computers, Computer Networking, Computer Repair, Trouble shooting, Enterprise Alarm Systems, and IP server based Video systems.




Ability to act quickly and appropriately in emergency situations; Have strong communications skills with the ability to get along with and teach others. Have Quality Technician skills. Comprehensive knowledge of various computer hardware and software applications including but not limited to: Microsoft OS, Microsoft Server 20XX, Incident Management Software, Some working knowledge of IBM RISC Servers, AIX and Informix SQL, Technical knowledge of Software House and American Dynamics Systems




Low Voltage and or Electrical and or knowledge of basic alarm wiring Must have a current driver's license and an acceptable driving record.




Incumbent held responsible for adherence to established Hospital and Departmental Policies and Practices. Uses trouble shooting and technical skills to extend the life of deployed security devices.




Extensive walking in variety of conditions and weather. Some light travel to various YNHH facilities.



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Job Info

Job: 19478

Department: Security
Sub Category: SECURITY
Status: Full Time Benefits Eligible
Shift: DAYS
Hours: 40