OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Associates degree in Healthcare, Information Management or related clinical experience required.
Three or more years in a Healthcare setting strongly preferred as well as knowledge of clinical workflow , documentation and practice standards. Supports the adoption, development, enhancement, and implementation of the Electronic Medical Record (EMR). Experienced in supporting various clinical end users (Physicians, Nursing, Ancillaries and Remote Sites), Experience working with EMRs and other clinical information systems. Ability to work in direct customer service situations and adapt to various situations and urgencies. Experience in troubleshooting problems and developing resolutions.
Exemplary customer service skills. Experience in EpicCare Ambulatory or Inpatient is desirable. Strong analytical and problem solving skills. Must have exceptional speaking, listening and interpersonal skills. Ability to manage multiple tasks and prioritize actions required to quickly resolve reported problems. Must be able to work independently or in a team and contribute to a positive work environment. Must be able to work in stressful situations and remain focused and calm while maintaining composure under stress. Must be willing to work a flexible schedule and travel to each of the YNH Health System affiliate locations. Ability to discern between hardware, application, and triage issues accordingly.
Travel to hospitals, practice sites and other customers as required. Must be able to spend a considerable amount of time standing/walking. Must be able to work in stressful situations.