PATIENT NAVIGATOR-Outpatient Clinic

This job posting is no longer active.

Bridgeport, CT
Jun 16, 2020

Share:

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Patient Navigator, Patient-Centered Medical Home: Reports to the Program Manager, PCMH and works in collaboration with PCMH Care Coordinators, physicians, staff and other healthcare professionals. The Patient Navigator guides patients through the healthcare system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator must be knowledgeable about community resources, including financial, educational, social and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to populations served and will track patients through completion of all diagnostic and treatment care plans to ensure timely receipt of care. The Patient Navigator is responsible for coordinating a wide range of disease registry activities and running routine reports to facilitate patient tracking. Works closely with the patient care team and key collaboratives across YNHHS, NEMG staff, PM staff, hospital based Care Coordinators and Community based resources. The patient care team may include home health and other hospitals/facilities outside the Yale New Haven Health System.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Demonstrate and apply knowledge of the philosophy/principles of comprehensive, patient-centered, developmentally appropriate, culturally sensitive care coordination services.
  • 2. Display sensitivity to and experience working with different cultures.
  • 3. Display comfort and interest working with members around issues of healthcare access and adherence.
  • 4. Display knowledge of healthcare resources, benefits, and entitlements in the local area.
  • 5. Responsible for the identification of high risk populations that would benefit from a coordinated care plan.
  • 6. Ability to provide input in assessing the needs of patients and participate in the development of comprehensive care plans.
  • 7. Demonstrate excellent understanding of local and community resources.
  • 8. Possess ability to multi-task and work under time pressures.
  • 9. Demonstrate computer proficiency inclusive of ability to enter and access data/information.
  • 10. Demonstrate ability to communicate both verbally and in writing with the PCMH Care Coordinators and other members of the health care team.
  • 11. Demonstrate ability to be a self starter and work independently.
  • 12. Generates and interprets insurance reports, maintains documentation and routes to the appropriate PCMH Care Coordinator and/or member of the health care team.
  • 13. Runs disease registries and routes information to the health care team as appropriate.
  • 14. Completes all administrative functions associated with referral activities in a timely manner.
  • 15. Assists the health care team in educating the patient.
  • 16. Assists patients with external resources as needed.
  • 17. Performs other duties as needed.

Qualifications

EDUCATION

 

Associate's Degree or Certificate in Patient Navigation is required. A Bachelor of Science Degree in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred.

 

EXPERIENCE

 

A minimum of 1-2 years of experience in healthcare is required.  A Bachelor of Science Degree in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred.

SPECIAL SKILLS

 

*Core philosophy or values consistent with a patient-centered approach to care. *Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural characteristics and beliefs. *Demonstrates professional, appropriate, effective, and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors and other departments throughout the continuum of care to promote continuity of care and services and enhance practice image. *Demonstrates positive professional customer service being respectful of all patients, coworkers and providers. *Maintains patient confidentiality at all times. *Participates effectively as a team member. *Proactively acts as patient advocate, responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns. *Complies with dress code and strives to act professionally in words and actions at all times. *Proactively continues to educate self to provide quality care and improve professional skills. *Must be able to travel to various network locations.

 

PHYSICAL DEMAND

 

MMR is required. Varivax (chicken pox vaccine) or evidence of prior chicken pox is required. Hepatitis B (or signed declination) is required for those with potential exposure to blood/body fluids. Tdap and influenza vaccination are strongly encouraged.

 

Share:
 

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 20071

Department: Outpatient Clinic
Category: NON - CLINICAL OTHER
Sub Category: GENERAL CLERICAL
Status: Full Time Benefits Eligible
Shift: D
Hours: 40

Similar Jobs

Project Manager - CORE

NEW HAVEN, CT
NON - CLINICAL OTHER

Per Diem Chaplain

NEW HAVEN, CT
NON - CLINICAL OTHER

Chaplain Resident

NEW HAVEN, CT
NON - CLINICAL OTHER

Credentialing Specialist

NEW HAVEN, CT
NON - CLINICAL OTHER

Program Coordinator Smilow Cancer Hospital

NEW HAVEN, CT
NON - CLINICAL OTHER

Physician Contract Coordinator

CT:Branford",
NON - CLINICAL OTHER

Child Life Specialist

NEW HAVEN, CT
NON - CLINICAL OTHER

Safety & Quality Specialist II

NEW HAVEN, CT
NON - CLINICAL OTHER

Clinical bed manager

NEW HAVEN, CT
NON - CLINICAL OTHER

Research Associate - CMS - CORE

NEW HAVEN, CT
NON - CLINICAL OTHER

Safety & Quality Specialist II

Stratford, CT
NON - CLINICAL OTHER

EPMO Consultant

NEW HAVEN, CT
NON - CLINICAL OTHER

Bioinformatics Scientist

CT:Branford",
NON - CLINICAL OTHER

Safety & Quality Specialist II

NEW HAVEN, CT
NON - CLINICAL OTHER

Research Project Coordinator - CORE

NEW HAVEN, CT
NON - CLINICAL OTHER

Regulatory Compliance Coordinator

NEW HAVEN, CT
NON - CLINICAL OTHER

Grant Developer

NEW HAVEN, CT
NON - CLINICAL OTHER

Credentialing Spec

NEW HAVEN, CT
NON - CLINICAL OTHER

Clinical Redesign Consultant

CT:Branford",
NON - CLINICAL OTHER

ERAS Coordinator-System

NEW HAVEN, CT
NON - CLINICAL OTHER

Regulatory Planning Analyst

NEW HAVEN, CT
NON - CLINICAL OTHER

Child Life Specialist

NEW HAVEN, CT
NON - CLINICAL OTHER

Lead Radiologic Engr-Physics

NEW HAVEN, CT
NON - CLINICAL OTHER

Gift Shop Assistant Coordinator

Bridgeport, CT
NON - CLINICAL OTHER

Senior Project Manager

NEW HAVEN, CT
NON - CLINICAL OTHER