To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Provides exceptional, positive first impression of Greenwich Hospital to patients, visitors, and the public consistent with Service Excellence behavior. Provides reception and information services for patients and guests while understanding the sensitive nature of patient information. Demonstrates a thorough understanding of HIPPA privacy regulations as it relates to the release of patient information to families and visitors. Must be able to interact with all individuals including those who are disabled, hearing impaired or deaf, or have limited English proficiency and evaluate their immediate need and communicate basic information using resources available. Coordinates all activities at the Reception desk including high volume of visitors, telephone calls, receipt and delivery of patient and staff items, and generation of EPIC reports throughout shift. Provides direction to visitors consistent with security policies and is prepared to alert security personnel to unusual activities. Interacts with all levels of staff, patients and guests in a positive, helpful manner, anticipating and acting on needs and requests. Maintains lobby and reception area to ensure comfort of visitors and guests.
Some college education
Excellent computer skills including Microsoft suite and Internet skills (i.e. address, telephone and map inquiries). Exceptional customer service/patient experience skills and reception skills High level communication and interpersonal skills Organizational and multi-tasking abilities, ability to manage many concurrent activities. EPIC experience preferred.
PHYSICAL REQUIREMENTS: Moderate effort required, such as assisting someone in or out of a wheelchair. Ability to handle stressful situations with patients, family, staff, volunteers and physicians. WORK ENVIRONMENT: Highly visible, busy, highly trafficked area, with many types of interactions happening simultaneously. Environmental temperatures subject to seasonal changes. Use of keyboard and telephone are consistent and repetitive.
Position may include patient/visitor temperature screening.