To be part of our organization, every employee should understand and share in the YNHHS Vision, support our
Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion -
must guide what we do, as individuals and professionals, every day.
Under the supervision of the Director, Community Connections and Social Impact, provides community service
navigation for eligible beneficiaries. Responsibilities may include engaging community members and helping
individuals navigate, access community services, and resources, and adopt healthy behaviors. The Community
Health Worker will provide education and advocacy to assist individuals with accessing servicing including access to
primary care. The Community Health Worker must demonstrate a commitment to providing health care to families in
medically underserved communities, must demonstrate outstanding customer service and the key behaviors ,
outlined in the Yale -New Haven Hospital core success factors and standards of professional behavior.
Multiple Positions Available.
1. Engages individuals during street/community outreach
2. Provides education on healthy behaviors during street outreach, advocacy, referral and support
3.Encourages healthy lifestyles for individuals, families, and communities through health promotions, outreach,
4.Inform individuals and families about resources that they would benefit from receiving, refer to resources that
they might be eligible to receive, and assist with navigation of the process.
5.Assists clients in accessing health related services, including but not limited to: obtaining a medical home ,
providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical
care and /or social services
6.Coach and assist patients with MyChart sign up
7. Continuously expands knowledge and understanding of community resources and services. Facilitates client
access to community resources, including locating housing, food, clothing, financial assistance resources,
providers to teach life skills, and relevant mental health services. Assists clients in utilizing community
services, including scheduling appointments with social services agencies and assisting with completion of
applications for programs for which they may be eligible.
8.Travels extensively to, outreach destinations, various agencies, and other community locations
9.Provides patient reminder calls and follow up calls for all appointments and /or referrals to community
10.Documents all client interactions in electronic database with accurate notes indicating interactions with
patients, documentation may include face-to-face visits, telephone communication, action plans, and letters
11.Maintains records of coordination of care, outreach, patient support and/or care management activities for
reporting and tracking purposes and completes all documentation
12.Attends and is prepared for scheduled supervision, team meetings, staff meeting, or rounds.
High School diploma/GED Required. College degree preferred. Excellent organizational skills and attention to detail .
Bilingual- Spanish strongly preferred.
A minimum of 1-3 years' experience preferably in health care, human service setting or applicable volunteer
Bi-lingual candidates preferred
Valid drivers license needed
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
Completion of Patient Navigator or Community Health Worker Training Program preferred
Ability to lift 10-15lbs
Bi-lingual-Spanish strongly preferred. These positions will be to support Covid-19 testing sites across the state as needed. Travel to various sites required- locations available in New Haven, Bridgeport, and New London.