Pharmacy QA Technician

This job posting is no longer active.

Bridgeport, CT
Aug 17, 2020


Job Description


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.



  1. Troubleshoot automated dispensing cabinet technical problems, including drawer failures, BioID malfunctions , console malfunctions, database errors, and interface problems. Serve as primary point of contact for nursing and pharmacy staff and serve as liaison with Pyxis technical support regarding issues resolution .
  2. Coordinate and review implementation plans, monitor and assist installation activities conducted by hospital staff and outside vendors to ensure agreed timetables are maintained. Coordinate information gathering process, including file building, configuration, construction related activities to ensure data integrity and adequate supply resources including delivery of equipment, network drops, and configuration of space on the patient care units, configuration of the cabinet(s) and establishment of inventory and par levels.
  3. Develop system policies with Pharmacy, Materials Management, Nursing, and Information Services for utilizing controlled drugs and automated distribution/tracking systems. Act as a liaison to other hospital departments for installation activities and post installation maintenance. Accountable for proper system utilization, ensuring all parties have appropriate understanding of the system.
  4. Review historical data on patient-care-unit specific drug use trends. Interpret data, make recommendations and implement inventory changes in order to maintain safe and appropriate selection of standard stock.
  5. Perform and document scheduled surveillance audits of drug storage on all patient care units and automated dispensing devices. These audits include, but are not limited to: Daily review of narcotic discrepancy report.;
  6. Monthly audits of top 5 stockouts per patient care area, hospital wide sampling audit of 250 randomly selected Pyxis pockets, and Environment of Care rounds.
  7. Coordinate annual audit of all automated dispensing machines.
  8. Produce a statistically valid analysis of overall automated dispensing system accuracy monthly, including overrides, stockouts, refills, etc.
  9. Perform periodic misadventure audits of technician loads, refills and other functions for competency assessment and coordinate documentation with Pharmacy Technician Coordinator/Supervisor and Manager, Pharmacy Operations.
  10. Work with Manager, Pharmacy Operations to ensure safe and appropriate selection of floorstock medications throughout the hospital and clinics and review requests for new additions to floorstock. Coordinate approved changes with Pharmacy Purchasing and Inventory Coordinator.
  11. Investigate narcotic discrepancy reports on a daily basis. Report to the patient services manager, Pharmacy Operations Manager and hospital security any discrepancy unresolved after 24 hours. Identify trends, issues and concerns in the data to provide a proactive approach to discrepancy management.
  12. Provide technician training re: Pyxis operations, problem resolution, hardware and software specific training for new hires and ongoing enhancements and changes, coordinated with the Pharmacy TechnicianUpdate all information in the Pyxis Resource notebook and identify necessary changes to departmental forms necessitated by the addition or deletion of pharmacy items to our formulary.
  13. Coordinator/Supervisor.
  14. Serve as a liaison between pharmacy and Patient Service Managers during system upgrades and enhancements, coordinate facility moves of machines and related technology and new system installations including medication inventory and IT needs. Provide support to nursing staff during implementation of practice changes relating to Pyxis medication distribution.
  15. Work with appropriate staff and/or managers to develop and implement resolutions to address drug distribution and/or storage problems.
  16. Assist with processing requests for user access in accordance with all relevant policies and procedures.
  17. Participate in review and implementation of pharmacy related automation and systems to ensure process efficiency and integration with existing systems and work processes.



High School Diploma or equivalent


Two (2) to three (3) years in hospital pharmacy distribution, quality assurance or inventory control positions required.

Knowledge of automated dispensing devices and pharmacy operations strongly preferred.


Current Pharmacy Techinician Registration with the State of Connecticut or eligible to register. Active PTCB Pharmacy Technician Certification.


Strong data analysis and communication skills required. Database skills preferred with proficiency in Microsoft Excel and Word required. Working knowledge of standards and regulations related to drug storage and dispensing.

Additional Information

ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or other areas of accountability):  

This individual is accountable to the Manager, Pharmacy Operations, to complete all assigned surveillance and to document results according to established deadlines. Performance will be measured by completion of scheduled audits and reports as well as performance in defined inventory standards (i.e., stockouts, refills and loads). Customer satisfaction, as measured by a survey of nursing staff and patient service managers, will also be a key measure.

In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).

In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).

COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors inherent in the responsibilities of this position):

This position requires the ability to work with diverse customer groups and individuals. The ability to problem solve , work independently and manage competing priorities is essential.Superb customer service is required.



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Job Info

Job: 20017

Department: Pharmacy
Category: PHARMACY
Status: Full Time Benefits Eligible
Shift: DAYS
Hours: 40

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