Desktop/Inventory Coordinator

Trumbull, CT
Jul 28, 2020

Share:
This job has no Apply URL.

Job Description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under minimal supervision, round on all Patient Care units, clinics and registration areas to assess IT services and respond to identified issue. Act as liaison between IS&T and Clinical customers as it relates to hardware and software issues. Maintain ownership of issue. Evaluate and analyze networking, remote systems access and technology issues. Assess new technology for applicability and supportability. Provides reports on issues and resolutions. Participate in Clean and Safe Rounds and address all identified issues within the same day.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Conduct rounding with clinical management and their staff to identify IT concerns in their clinical area.
    • 1.1 Constantly assesses the IT concerns for each clinical area.
  • 2. Provides technical assistance and maintenance support to clinical areas.
    • 2.1 Maintains communication with WOW maintenance technician regarding issues identified.
  • 3. Maintains knowledge of current technological developments/trends within area of expertise.
    • 3.1 Maintain advanced knowledge of hardware and software used in clinical areas.
  • 4. Maintains appropriate records, according to department policy, including documentation of problems, actions taken, and asset management.
    • 4.1 Responsible for the full documentation of activities.
  • 5. Provides exceptional customer service and support to clinical managers and theirs staff to assist them in utilizing technology in their positions.
    • 5.1 Respond to issues within four hours

Qualifications

EDUCATION

 

Bachelor's degree in Computer Science or related disciplines, or technical training and work related experience.

 

EXPERIENCE

 

5 years plus experience in the Information Technology filed with special attention to customer support and communication. Experience coordinating the resolution of service disruptions. Must be able to take ownership of issues and communicate back to the customer., Microsoft Certified Desktop Support Technician (MCDST) preferred

 

SPECIAL SKILLS

 

Must have strong communication skills, both written and verbal and consulting skills to be able to deal effectively with management and their staffs. Must be able to communicate complex technical concepts in a simple manner and enable busy users to maximize the effectiveness of technology tools. Must be enthusiastic and represent the Information department in a positive and professional manner.

 

Share:
This job has no Apply URL.
 

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 17682

Department: ITS Client Services
Category: INFO TECH SVC (ITS)
Sub Category: INFO TECHNOLOGY PROF
Status: Full Time Benefits Eligible
Shift: DAY/EVENING
Hours: 40

Similar Jobs

Desktop/Inventory Coordinator

Trumbull, CT
INFO TECH SVC (ITS)

Application Analyst II

Trumbull, CT
INFO TECH SVC (ITS)

Infor Application Analyst

Trumbull, CT
INFO TECH SVC (ITS)