To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under minimal supervision, round on all Patient Care units, clinics and registration areas to assess IT services and respond to identified issue. Act as liaison between IS&T and Clinical customers as it relates to hardware and software issues. Maintain ownership of issue. Evaluate and analyze networking, remote systems access and technology issues. Assess new technology for applicability and supportability. Provides reports on issues and resolutions. Participate in Clean and Safe Rounds and address all identified issues within the same day.
Bachelor's degree in Computer Science or related disciplines, or technical training and work related experience.
5 years plus experience in the Information Technology filed with special attention to customer support and communication. Experience coordinating the resolution of service disruptions. Must be able to take ownership of issues and communicate back to the customer., Microsoft Certified Desktop Support Technician (MCDST) preferred
Must have strong communication skills, both written and verbal and consulting skills to be able to deal effectively with management and their staffs. Must be able to communicate complex technical concepts in a simple manner and enable busy users to maximize the effectiveness of technology tools. Must be enthusiastic and represent the Information department in a positive and professional manner.