To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Ambassador is responsible for assuring an exceptional patient experience through providing a positive first impression while acting as an important resource to patients/families and staff within the location. The Ambassador will be knowledgeable about all services and locations within the site, answer questions, assure patients safely arrive at their destination and serve as the person responsible for obtaining and evaluating patient feedback including immediate problem and complaint resolution to the satisfaction of the patient. The ideal candidate will be bilingual and manage the provision of language services through the available technology. The Ambassador will mentor others in customer experience behaviors with the goal of developing an exceptional, seamless experience throughout a patient's visit to the location.
Completion 2 year college degree or coursework preferred. Focus on psychology, communication helpful.
Must have 1 year of service oriented experience. Healthcare and patient focused experience helpful.
Bilingual (English/Spanish) preferred. Computer skills and ability to use tablet (touch screen) device required. Proven problem solving skills and de-escalation techniques required. EPIC experience preferred.
The majority of the shift is spent active and mobile between lobbies and all areas of the facility. Required to manage patient transport using wheelchairs. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk .The employee may be required to stoop, kneel, crouch, or crawl. This position requires the ability to talk and hear. The employee may regularly lift and/or move up to 25 pounds, and occasionally move and/or lift up to 50 pounds. The specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
Position may include patient/visitor temperature screening.