To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Patient & Guest Relations Specialist will enhance patient and guest satisfaction with Greenwich Hospital through daily interactions. She (he) is responsible for problem resolution assistance as well as preemptive interventions to ensure patient and guest satisfaction. Scope of service includes but is not limited to: assisting patient and families with problems or concerns, acting as a resource to clarify processes, serving as a liaison for patients and families experiencing a wait or delay, answering questions or referring to appropriate person or resource for answers. In all matters, the individual engages in appropriate follow-up interaction with the patient and family. Responsible areas include all inpatient units as well as coverage for outpatient Guest Services when needed.
College degree preferred
Two (2) years experience in a healthcare setting or service industry preferred
Excellent communications and customer service skills. Appropriate, friendly demeanor that easily engages customers, builds trust and encourages feedback. Ability to use creative problem solving techniques individually and as part of a team. Problem resolution skills and detail oriented follow through of issues. Excellent judgement in referral of issues to Director of Patient and Guest Relations and other key managers.
Must be able to move about the hospital and easily enter patient?s rooms. Walking most of the day. Ability to handle stressful situations with patients, family, staff, volunteers and physicians. Hospital environment with potential exposure to infectious diseases.