To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the general direction of the Nurse Manager, and in cooperation with all the members of the patient care
teams, performs a wide range of customer relations, environmental, patient care, and supply functions to fully
support patient care activities on the assigned patient care division. Although it is necessary to identify specific
tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to
ensure that the patient care team works for the good of the patient; other specific tasks may be added or deleted
from the day to day operationalization of this position, as the patient care team adapts to the daily needs of the
patients we serve.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based
on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes
providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service
skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.
- 1. Evaluation of the quality of performance of these responsibilities will be evaluated based on measurements or
observations of the Nurse Manager, other Patient Care Team members, and self-assessment.
1.1 Provides physical assistance to nursing staff performing patient care , escorts patients throughout the Hospital as needed, and demonstrates knowledge of patients' age-specific considerations
1 .2 Uses proper patient positioning techniques and equipment correctly while moving or transporting patients.
1 .3 After obtaining necessary equipment and supplied, assists clinical staff with: 1. lifting and supporting patients getting in and out of bed and positioning immobile patients; and 2 restraining patients.
1 .4 Responds to emergency situations by obtaining supplies and equipment as needed.
1.5 Transports patients safely, courteously, and in a timely manner to all testing areas and at discharge, and obtains all necessary medical information (e.g. medical record) and equipment and supplies (e.g. wheelchair, O2, IV poles, stretcher, gloves, mask) before leaving unit.
1 .6 Transports deceased patients to the morgue.
1 .7 Performs unit-specific tasks.
- 2. Performs housekeeping tasks to ensure the sanitary conditions of all areas.
2 .1 Corrects observed discrepancies immediately (e.g. spills on the floor, trash cans overflowing).
2 .2 Completes required housekeeping functions as scheduled and according to procedure.
2 .3 Checks all dispensers (paper towels, toilet paper, soap) daily and refills as needed.
2 .4 Uses correct mopping procedures and uses an adequate number of wet floor signs.
2.5 Adheres to 7-step cleaning procedure for furniture and walls and keeps ceiling and wall vents free of dust (high dusting).
2.6 Removes supplies from shelves, cabinets and drawers routinely; cleans the areas; and rotates the stock.
2 .7 Returns all mops/rags/dusters at the end of the shift.
2.8 Maintains bathrooms in acceptable condition by properly cleaning all fixtures, walls, floors, sinks, and commodes
2 .9 Keeps all interior windows clear of smudges and tape marks
2 .10 Maintains a clean and orderly porter closet.
2 .11 Ensures that all chemical containers are properly labeled and contain correct solutions.
2.12 On discharge, supplies admission kits and towels to bedside tables as necessary, and cleans mattresses and bed frames of dust, blood, food, and body secretions.
2 .13 Ties all trash bags and puts them in appropriate containers or trash chutes.
2 .14 Handles and disposes medical waste and sharps observing all required precautions.
2 .15 Ensures that all trash receptacles are cleaned regularly.
2 .16 Ensures that all trash and linen chute doors are closed and latched after each use.
2.17 Adheres to department recycling requirements by separating recyclable waste and transporting waste according to procedure, and "breaks down" corrugated boxes before disposing.
2 .18 Relines linen hampers and trash cans with appropriate bags.
2 .19 Performs unit-specific tasks.
- 3. Performs minor repairs and coordinates more complicated work with Engineering to ensure the areas are maintained and hardware/equipment functions in manner consistent with patient and staff expectations .
3.1 Tightens handrails and door knobs as required.
3 .2 Repairs small vinyl tears.
3 .3 Performs light paint touch-up as specified.
3.4 Performs minor repairs on the following and coordinates more complicated work with Engineering when needed:.
1 casework (counters, cabinets) and shelves;.
2 doors and door hinges (lubricate hinges as needed);.
6 light bulbs and pull cords;.
7 rubber bases, vinyl walls, and wall surfaces;.
8 sink drains and toilets; and.
9 switch plates.
3 .5 Coordinates with Engineering to ensure that each of the following is in good repair, is neat and clean, and functions properly or is replaced:
3 .6 ballasts;2 ceiling tiles; and3 floors
3 .7 Coordinates with Engineering to ensure that painting jobs are completed
3 .8 Demonstrates proper use of all tools, including hand tools
3 .9 Replaces clock batteries and resets clocks with a minimum of down time.
3 .10 Performs unit-specific tasks.
- 4. Follows established standards to obtain patient supplies and maintain supply inventories.
4.1 Inventories, orders, and/or stocks the following supplies as scheduled and as needed, and notifies supervisor of problems associated with obtaining supplies:.1 pharmacy supplies;.2 PDAD supplies;.3 outside purchases;.4 CSS supplies; and.5 specialty items (e.g. orthopedic cart items, hypothermia units).
4 .2 Reconciles ordered and received supplies and follows-up on discrepancies.
4.3 Obtains all necessary information (e.g. patient name and blood product) before leaving for the Blood Bank, and returns to the unit with the correct blood product within ten (10) minutes.
4 .4 Performs unit-specific tasks.
- 5. Meets established standards for maintenance and control of equipment and for cleanliness of general service areas.
5 .1 Maintains par levels of patient equipment
5 .2 Inspects and cleans equipment daily, or as needed (eg infusion pumps, lifepacs, cardiac monitors)
5 .3 Inspects refrigerators weekly, and cleans and defrosts them as necessary
5.4 Obtaining patient equipment as requested and adheres to central department equipment standards (eg: for item cleanliness)
5 .5 Demonstrates equipment functions to user staff as requested
5 .6 Monitors and ensures the return of unit equipment on loan or out for repair
5 .7 Performs unit-specific tasks.
- 6. Attends and actively participates in ongoing training and retraining programs as required and as needed.
6.1 Education (number of years and type required to perform the position duties): High school graduate or educational equivalent or experience equivalent.
6.2 Experience (number of years and type required to meet an acceptable level of performance): Must successfully complete the Environmental Associate training program .
6.3 Special Skills: Demonstrated ability to read, write and perform basic math. Ability to work independently. Excellent interpersonal skills. Able to perform as a part of the patient care team.
Demonstrates initiative and the ability to coordinate diverse responsibilities.
6.4 Accountability (how this position is held accountable for such as goals achievement, budget adherence, or other areas of accountability): Accountable for following all departmental and hospital policies and procedures. Completes assigned duties in a timely and accurate manner. Responsible for conducting themselves and performing all duties to support the goals of the patient care team.
6.5 Complexity (describe planning, problem solving, decision making, creative activity, or other factors inherent in the responsibilities of this position): Coordinating and scheduling assigned job tasks so that the needs of the patient and the patient care team are appropriately met.
6.6 Special working conditions and physical activities: Must be able to lift a minimum of 40 pounds. Majority of tasks will require pushing, pulling, bending and standing.
High School graduate or GED.
Six months demonstrated customer service related work experience required. Must successfully complete a training
program provided by the Environmental Services Department and achieve competence in all duties.
Excellent Customer Service and communication skills. Ability to read, write and perform basic math. Ability to work
independently. Able to perform as part of the patient care team. Detail beyond this may be put in the
Responsibilities section since it may vary by position.
Must be flexible and adapt to the varying demands that the environment entails by responding to unit needs in a
timely manner with the realization that physical demands are inherent in this role.