To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the general direction of the Patient or Clinical Service Manager and in cooperation with all the members of the patient care teams, performs a wide range of customer relations, environmental, patient care, and supply functions to fully support patient care activities. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to ensure that the patient care team works for the good of the patient: other specific tasks may be added or deleted from the day-to-day operationalization of this position, as the patient care team adapts to the daily needs of the patients we serve. Demonstrates an outstanding commitment to excellent customer service.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.
- 1. Provides physical assistance to nursing staff performing patient care and transports patients throughout the hospital as needed.
- 1.1 Uses proper patient positioning techniques and equipment correctly while moving or transporting patients.
- 2. Performs cleaning tasks and responsibilities to ensure the sanitary condition of the L & B and the O.R.
- 2.1 Sets up cleaning equipment and readiness for use with necessary supplies at the beginning of each shift.
- 3. Meets established standards for the maintenance and transportation, cleaning, inventory and control of all medical-surgical equipment.
- 3.1 In OBS, maintains par levels of all medical-surgical equipment. Locates and returns all equipment which is missing from the L & B Unit and O.R.
- 4. Maintains supply inventory in all areas and provides essential errand services for the O.R. and the L & B Unit.
- 4.1 Inventories and stocks all areas according to established par levels with 00% accuracy (e.g. LBR's, all supply closets, blanket warming closets, universal precaution stations, O.R., etc).
- 5. Maintains competency in areas of responsibility and participates in Unit activities that promote a cohesive team.
- 5.1 Completes on line mandatory continuing education classes as required. Ensure annual PPD is current.
High school graduate or educational equivalent. Additional educational training in the fields of inventory management, maintenance, sterile aseptic technique, biohazardous material decontamination and disinfecting, CNA and customer relations preferred. Current CPR certification or eligible for completing a CPR course preferred.
Minimum of two years of related experience preferably in the areas of customer relations, inventory management, patient care, maintenance and/or biohazardous waste removal, decontamination/disinfecting, and/or previous EA experience.
Demonstrated ability to read, write and perform basic math. Ability to work independently,. Excellent interpersonal skills. Able to perform as a part of the patient care team. Demonstrates initiative and the ability to coordinate diverse responsibilities. Able to perform skills required for inventory management, biohazardous waste removal, decontamination, and disinfecting, light maintenance responsibilities, coordination of area work projects with other departments, and performing various aspects of patient care, under the direction of the Registered Nurse. Provide physical assistance to nursing staff performing patient care and transport patients throughout the hospital as needed.
Must be able to life a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics required. Able to independently push transport stretcher carrying patients weighing up to 200 pounds.