To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Security Specialist ambassadors maintain a fixed security access control post in an assigned building entrance lobby or parking area to ensure proper security, protection and access control. Additionally they perform a variety of duties to ensure high quality guest service to our patients, their families and visitors. Security ambassadors provide oversight of first points of all entry in the hospital and certain ambulatory sites at all main entrances. Security Specialist ambassadors are trained to provide patient information (via computer or hand-held tablet) maintain the visitor pass policies and procedures and oversee the patient restriction policies, triage difficult situations requiring escalation to a Senior Patrol Officer. Security Specialist ambassadors will manage up on all interactions with patients, families and visitors to ensure the most positive and highest level of patient experience.
- 1. Post Duties: Maintains a fixed security access control post in an assigned building entrance lobby to ensure proper access control. Provide assistance with directions and anyone in need with physical limitations. Locate wheelchairs upon request or assist with parking and handicap space issues. Ability to provide strong and consistent customer service and interpersonal skills to promote a positive image of Yale-New Haven Hospital at all times.
- 1.1 Properly opens and secures all designated doors, entrances, lobbies.
- 2. Field Duties: Provides position related security responsibilities to ensure a safe and secure environment, which allows the Hospital community to achieve its mission and goals.
- 2.1 Responsible for providing entry point health screening to patients and visitors which includes but is not limited to visitation phasing process ie temperature checks, travel and medical screening questions.
- 3. Emergency Response Duties/Obligations: Perform special support functions to ensure an initial response to emergency situations by assisting with the elimination, containment and/or support to Protective Services Officers who are attempting to resolve the emergency situation. (A Security Specialist is not authorized to perform any level of a law enforcement function).
- 3.1 Respond to remote locations to meet/escort emergency response medical Teams, who are transporting materials and equipment to the incident site.
- 4. Customer/Employee Value-Added Services: Provide a variety of customer/employee related services to enhance our ability to make Yale-New Haven Hospital a customer-friendly environment to anyone who is a patient, visitor, student or employee. Value-Added Services, such as greeting the public in a positive manner, are an integral part of our Department's customer service initiatives - in support of the Hospital's mission statement in providing quality services. Demonstrate, without deviation, respect and regard for the dignity of all patients, families, visitors and employees to ensure a professional, responsive and courteous Hospital environment. Engages with employees, visitors and patients by offering a friendly greeting, making eye contact and displaying a friendly and professional demeanor at all times.
- 4.1 Responsible to ensure that employees entering the hospital have their identification badge displayed in accordance with the Hospitals Human Resources Policy.
- 5. Environment of Care Responsibilities: Observe, monitor, and report all conditions or potential problems to appropriate internal resources, for immediate attention. Communicate with the Service Response Center, coordinating appropriate departments to be notified.
- 5.1 Report unsafe conditions relating to the facilities, sidewalks, and surrounding roads leading to and from the Hospital.
- 6. Support Duties: Lend a supporting role in the operation of ancillary duties within the Department when assigned.
- 6.1 Provide a support role to the Central Communications Officer by monitoring IP Video Systems equipment and taking over routine phone calls for information and/or directions in the Central Communications Dispatch Center, during peak service demands or during emergency situations.
- 7. Equipment Operation and Maintenance:Follow established Hospital and Departmental precautions and procedures in the operationand use of issued equipment to ensure a safe work environment for the employee and others.
- 7.1 Operates assigned equipment and performs all routine and emergency procedures in a safe manner by following all procedures as instructed during training and/or orientation.
High School diploma or GED. Required to successfully participate in a variety of initial entry-level and on-going in-service educational training modules. Each module is designed to present instruction job related topics, safety and customer relation's skill building.
Two years of military service or current reserve status is acceptable or two years of police security related experience or combination of related professional education and or current reserve status is acceptable.
Must meet the requirements set forth by the Connecticut Department of Public Safety as pertains to the licensing of Security Officers (Armed/Unarmed). Must meet entry level license requirements. Must attend State-approved "Security Officer Training Class", file appropriate forms, documentation and licensing fees and forward to the Department of Public Safety. Must hold and maintain a valid Connecticut Motor Vehicle Operators License.
Must meet all Hospital health and physical standards. Successfully complete all in-service and related professional training. Ability to exercise good judgement and discretion with emphasis on good public relations, courtesy, confidentiality and above average interpersonal skills. Operate under stressful or emergency situations, and make quick and appropriate decisions. Ability to read, write and interpret rules, regulations, and procedures. Ability to observe and retain pertinent details, and document it in a written report using an approved reporting format.