To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position reports to the Program Director of the Stem Cell Transplant Program and the Cellular Therapy Program
Manager. This position has responsibility and accountability for coordinating, planning and maintaining overall
quality management for the Adult and Pediatric Stem Cell Transplant Program at Yale New Haven Hospital, as well
as for improving key processes, policies and procedures as they relate to regulatory compliance with all applicable
agencies (e.g., FACT, FDA, NMDP, AABB, TJC, CMS, etc.). The incumbent is responsible for coordinating all
quality activities for the Adult and Pediatric Hematopoietic Stem Cell Transplant Program, including CIBMTR, NMDP,
requests for QA data from insurance companies and all hospital and program related internal quality initiatives. The
position is responsible for the analysis of quality and performance improvement including responsibilities for
coordination and collection of data, analysis and trending of required regulatory indicators (internal and external),
process measures and clinical outcomes measures. This position interacts closely with Apheresis and the
Collection and Cell Therapy Laboratory to assure compliance with the Foundation for the Accreditation of Cellular
Therapy (FACT) standards and other quality measures identified by program leadership. This position also serves to
educate staff and physicians throughout the system on regulatory /accrediting requirements to promote readiness
and ongoing compliance. This position is also responsible for integrating new cellular therapy products (CAR-T, TIL,
TCR) into our current SOPs. In this capacity, the BMT Quality Manager is expected to develop and maintain
professional affiliations to keep abreast of the regulatory requirements for Hematopoietic Stem Cell Transplantation in
both the outpatient and inpatient hospital settings.
EDUCATION (number of years and type required to perform the position duties):
Bachelor's degree required (nursing or other healthcare specialty related to Hematopoietic Stem Cell
Transplantation). RN or CLS or MT(ASCP) licensure/board certification required. Advanced degree (e.g., MBA,
MPH, MSN, or other Masters degree) in a health related field preferred (will consider applicants currently enrolled in
EXPERIENCE (number of years and type required to meet an acceptable level of performance):
Three (3) to five (5) years of progressive clinical or technical experience required with at least one (1) year in a
management/leadership role. Required three (3) to five (5) years of experience in healthcare with demonstrated
teaching experience, and process improvement with healthcare/ laboratory operations and experience with high level
analytical tools. Six-Sigma or other formal process improvement training preferred. Experience and knowledge of
FACT/AABB standards and survey accreditation process preferred.
Proven analytical/problem-solving skills. Outstanding communication, presentation and facilitation skills. Strong
computer skills (e.g., Microsoft PP and Excel) and demonstrated ability to successfully lead process change are
needed. Strong management skills and communication skills and very strong planning skills are required.
ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or
other areas of accountability):
This position works to coordinate, plan and support overall quality management and regulatory compliance for the
Adult and Pediatric Stem Cell Transplant Program (Clinical, Collections and Processing activities) at Yale-New
Haven Hospital, as well as to help to improve key processes, policies and procedures as they relate to accreditation ,
safety and regulatory readiness.
COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors
inherent in the responsibilities of this position):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
Creates, plans and develops guidelines for organizing ideas, implementing strategies, harmonizing and coordinating
elements essential to achieving regulatory readiness. Possesses an excellent knowledge of Cellular Therapy
regulations/ standards and performance improvement principles and how they relate to daily management decisions ,
strategic planning, operational decisions and organizational change. The position works across multiple disciplines
and departments with broad authority and responsibility for process improvement and performance.
Will vary depending on clinical specialty