OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Bachelor?s degree in a related field preferred, or equivalent combination of education and experience with EHR and ambulatory practice workflow and/or hospitalist workflow required.
Ambulatory focus: Three or more years in an ambulatory clinical setting strongly preferred, as well as experience working with an EHR (preferably Epic) and supporting users. Must have strong knowledge of ambulatory practice workflows (front desk, nursing, clinician), as well as practice standards. Strong working knowledge of EHR capabilities in Ambulatory setting. Hospitalist focus: Three or more years in an inpatient setting strongly preferred, as well as experience working with an EHR (preferably Epic) and supporting users. Strong working knowledge of EHR capabilities in an Inpatient setting.
Clinical licensing, LPN/RN, other professional certifications or Epic certifications will be considered, although not required.
Ability to observe workflows and provide optimized solutions to enhance workflow where needed. Ability to provide thorough documentation on visits and interactions with staff. Strong analytical and problem solving skills. Experience in troubleshooting problems and developing solutions or triaging where appropriate. Ability to research and interpret data, as well as reporting, preparing and presenting data. Must be able to work in stressful situations and remain focused and calm while maintaining composure under stress. Exemplary customer service skills. Must have exceptional speaking, listening and interpersonal skills. Functional use of EHRs, preferably Epic, with experience in EpicCare Ambulatory, Cadence or Inpatient highly desirable. Ability to manage multiple tasks and prioritize actions required to quickly resolve reported problems. Must be able to work independently or in a team. Must be willing to work a flexible schedule and travel to each of the NEMG practice locations and/or YNHHS Hospitals. Training in Process Management/Process Improvement methodologies is desirable although not required.