To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Executive Director of system Heart and Vascular Center (HVC) and Yale New Haven Transplantation Center (YNHTC) Services, the Clinical Program Director is responsible for the direct leadership for managing clinical practices and programs within HVC HF, Advanced HF and EP Programs, its operations and nursing practice; assuring comparable standards of care throughout the continuum of care. Provide strategic and operational leadership for clinical and administrative staff within HVC HF, Advanced HF and EP Programs, its operations and nursing practice. Accountable for all facets of its operations including managing patient demand and throughput, patient satisfaction, regulatory preparedness, quality improvement, physician satisfaction, employee satisfaction, business development, clinical integration, and fiscal stability. Responsible for promoting an operation and culture that focuses on patient-and family-centered care and on enhancing a world class model of seamless quality and cost effective patient care 24/7 both operationally and clinically. In addition the HVC Clinical Program Director will assist in the development of a self-directed work team for providing safe, effective, family focused care to patients who require HVC HF, Advanced HF and EP services. This includes quality assessment, clinical development and education of the members of the team. The HVC Clinical Program Director will also serve as a liaison with the HVC system and Yale-New Haven Hospital Transplantation Center Service Lines and assure consistency in The Joint Commission (TJC) and regulatory requirements as needed. In addition, the HVC Clinical Program Director has responsibilities towards both public and professional education about the HVC HF, Advanced HF and EP Programs, its operations and nursing practice. Specific activities and responsibilities flex with the strategic planning of the HVC HF, Advanced HF and EP Programs and Services. The HVC Clinical Program Director has the authority to formulate and execute program vision, goals, and plans consistent with the organizations strategies and policy. Determine whether needed resources have been appropriately committed and facilitate the deployment of additional resources where indicated. Decisions regarding change to practice are developed and implemented in collaboration with the Executive Director of system HVC and YNHTC Services as necessary.
- 1. Directs clinical practices and programs in the setting, assuring comparable standards of care throughout the continuum of care. In collaboration with the Executive Director of HVC system and YNHTC Service Lines and the Section Chief's, the HVC Clinical Program Director defines models of nursing practice, determines nursing resources and education requirements and assures the highest quality standards for clinical practices across the HVC HF, Advanced HF and EP Programs, its operations and nursing practice and as applicable across the YNHHS.
- 2. Coordinates initiatives to measure and improve the quality of clinical programs to prepare for surveys/inspections by various regulatory agencies; ensure that desired patient outcomes are achieved through safe and efficient utilization of resources and are compliant with TJC and Medicare requirements/regulations.
- 3. Oversees the ongoing assessment of, compliance with TJC, State, Local and Federal regulations for all clinical services and communicates all relevant regulatory standards to staff, ensuring that standards are met or exceeded and facilitates the evaluation of coordination of process improvements to lead clinical staff performance that consistently exceeds accreditation requirements.
- 4. Collaboratively facilitates and defines models of nursing practice; facilitates and monitors the development and implementation of core processes and systems of care which achieve strategically relevant volume and quality outcomes in the HVC HF, Advanced HF and EP Programs, its operations and nursing practice across the YNHHS.
- 5. Identifies and analyzes trends in satisfaction, quality outcomes, and practice excellence using data systematically to guide the HVC HF, Advanced HF and EP Programs, its operations and nursing practice across the YNHHS.
- 6. Manage the development and execution of clinical, educational, administrative and quality projects while providing support to the administrative team within the HVC HF, Advanced HF and EP Programs, its operations and nursing practice across the YNHHS.
- 7. Maintain a matrix management relationship with the leadership and ancillary staff who are dedicated to organ transplantation [i.e., pharmacy, social work, nutrition] and will assume responsibility for facilitating positive interactions with all departments and personnel involved in the HVC HF, Advanced HF and EP process.
- 8. Organize and manage the multi-disciplinary team responsible for coordination of all indirect and direct transplant patient care management within the HVC HF, Advanced HF and EP Programs, its operations and nursing practice.
- 9. Provides leadership and mentoring to the HVC HF, Advanced HF and EP nursing team by demonstrating excellence in inpatient and outpatient coordination and nursing practice; oversees and facilitates the development of leadership talent and new managers as necessary across the YNHHS.
- 10. Participates in developing a highly skilled multidisciplinary team who are utilized effectively; coordinates regular and on-call staff scheduling.
- 11. Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives. Oversees and facilitates that budgetary needs are addressed to allow continuing education as per CMS regulations.
- 12. Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives.
- 13. Partners with program directors and human resources, oversees and ensures that systems/processes are in place for the recruitment and retention of adequate and appropriate human resources to meet patient, regulatory, fiscal, and developmental requirements for the HVC HF, Advanced HF and EP Programs, its operations and nursing practice and as applicable across the YNHHS.
- 14. Responsible for the growth and development of the clinical heart transplant coordinators, nurses and support staff within the HVC HF, Advanced HF and EP Programs, its operations and nursing practice; assess and identify learning needs of the clinical coordinators and support staff and provides advice and direction for future development; and implements orientation programs for new staff members.
- 15. Ensures all staff members understand their roles in accountability for achieving high levels of performance consistent with evidence-based practice; accomplishing program, divisional, and strategic objectives; and held accountable for adhering to patient relation and service excellence standards for HVC HF, Advanced HF and EP Programs, its operations and nursing practice.
- 16. Promotes the organization to all customers by interpreting and communicating Yale New Haven Health System mission and values, acting as a loyal, supportive, and informed spokesperson for the program, division, and organization.
- 17. Participates in the YNHHS committee meetings; HVC HF, Advanced HF and EP Programs, its operations and nursing practice committee meetings; and relevant community programs, healthcare agencies, charities, and professional organizations as a representative of the institution.
- 18. Identifies and communicates opportunities for collaboration with other departments and the medical staff. Participates in implementing strategic efforts by influencing physician leadership and championing projects within the program, allocating resources, and utilizing project management skills.
- 19. Partners with the Executive Director of HVC system and YNHTC Service Lines to manage resources and allocate staff throughout the HVC HF, Advanced HF and EP Programs, its operations and nursing practice.
- 20. Participates in financial forecasting and planning along with other members of the management team. Evaluates the program operation for potential implementation of cost effective changes. Ensures that required resources are available (e.g. staff, technology) to meet program priorities and reflect staff and physician input.
- 21. Participates in the discussion of financial responsibility for complicated patient cases without current insurance coverage and ensures that the financial coordinator secures insurance coverage and patient accountability prior to heart transplantation and HVC HF, Advanced HF and EP services.
- 22. Key Interfaces The Clinical Program Director interacts primarily with the following external interfaces: I. Referring Physicians II. Patients III. Families IV. Professional Counterparts V. Vendors/ Suppliers The Clinical Program Director interacts secondarily with the following external interfaces: I. General Public II. Regulatory Agencies III. Educational Institutions The Clinical Program Director interacts primarily with the following internal interfaces: I. Executive Director of HVC system and YNHTC Service Lines. II. Transplant Physicians (Surgery, Hepatology, Nephrology, Cardiology) II. Staff members in the HVC HF, Advanced HF and EP operations and nursing practice across the YNHHS. IV. Division Vice President/Senior Executive The Clinical Program Director interacts secondarily with the following internal interfaces I. Patient Services Managers and Assistant Patient Services Managers throughout organization II. Ancillary Staff (i.e. Pharmacy, Social Work, Nutrition) III. Transplant HLA Lab IV. Departmental Managers (i.e. Laboratory Medicine, Radiology, Phlebotomy) V. Support Departments (i.e. Payroll, Human Resources, MIS) VI. Patient Services Division Leadership
BSN or healthcare related bachelor's degree required. Masters Degree in Nursing or related field strongly preferred. Candidates without a masters degree will be expected to complete it within 2 years of appointment.
Minimum of 8 years of progressive experience in healthcare leadership along with significant operational responsibility. Minimum of 5 years of clinical heart transplant experience and VAD related clinical programs.
Current RN licensure in the State of Connecticut Nursing Certification in Specialty required and must be maintained
1. Advanced and diverse clinical and leadership knowledge and skills are required. 2. Ability to train and supervise employees with clear and accurate direction and guidance that represents Y-NHH positively and respects diversity is required. 3. Excellent analytical, interpersonal, problem solving, time management, written, oral communication skills are required. 4. Microsoft office and computer skills are required.
Masters Degree required- Bachelor or Masters Degree must be in nursing.