To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Provide clinical and front office support for a busy hospital-based occupational health practice. Must be capable of providing patient services as specified below, and assisting as needed with office-based tasks. Must be pleasant, courteous, dependable, and highly motivated.
- 1. Provides receptionist support. Answers high volume departmental calls, receives and relay messages and greet all visitors arriving at the clinic.
- 1.1 1a. Handles all incoming telephone calls from patients and clients in a professional and courteous manner.
1b. Identifies reason for calls to the clinic, and takes a proactive approach to resolving any issues and/or problems, triaging calls to appropriate individuals when necessary.
1c. Greets all visitors arriving at the clinic in a courteous and professional manner, "time in" the patient for scheduled appointment.
1d. Determines reason for patient visit to clinic and distributes documents for completion as appropriate. Acquires signatures for consent, and verifies identification.
1e. Recognizes chief complaints and urgent situations requiring immediate medical attention.
1f. Obtains authorization for treatment form company contact and documents or scans authorization in orders.
1g. Receives sorts, date stamps and distributes incoming mail to appropriate staff/department.
1h. Delivers specialist letters on referred patients to ordering clinical for review. Scans document and attaches notes to systoc patient record.
1i. Provides records to patients as requested after obtaining appropriate release of information consent.
1j. Assist in generating data entry, and generating reports for statistical purposes required for the employee health projects/program.
- 2. Completes all registration forms and data entry. Organizes and distributes proper clinical forms to patient ensuring required services indicated for each client company at the time of employee visit. Determines proper authorizations.
- 2.1 2a. Registers patients in Systoc, entering and/or verifying patients identification and company demographics to ensure correct company and tasks are selected.
2b. Ensures that patient has completed proper authorization form(s) and, when necessary, contacts client company to obtain authorization for treatment.
2c. Prints and checks flow sheets for completeness, proper demographics and properly authorized treatments.
2d. Schedules all appointments for OHP physical, follow up appointments.
2e. Accepts payment for services when OHP patient presents for services that require payment.
2f. Appropriately prioritizes activities and workload remaining flexible in accepting assignments in order to complete assigned task.
- 3. Performs the functions of the Exit Desk
- 3.1 3a. On a monthly basis, blocks off schedules based on established guidelines to accommodate physicals.
3b. Print analysis of order reports daily and reconcile all tasks not serviced or flattened.
3c. At exit, schedules follow up appointment for patient, provides discharge summary sheet and after care instructions to patient, and faxes injury treatment summary to company.
3d. At exit, facilitates distribution and receipt of patient survey questionnaires at designated times each month.
3e. Oversees ordering office supplies based on established par levels and supplies used in the office.
3f. Assist in archiving of medical records on a yearly basis.
3g. Coordinates the retrieval of records form archives and accounts for receipts and return of records per department. protocol.
- 4. Maintains a clean, safe work environment; promotes a confidential environment.
- 4.1 4a. Adheres to safety standards as identified within hospital environment.
4b. Adheres to hospital and departmental policies concerning patient confidentiality.
4c. Maintains safe, clean and organized environment in all patient areas, including patient exam rooms, treatment and work areas.
4d. Complies with Infection Control policies.
4e. Helps to ensure exam rooms and hallways are free of clutter and pathways are clear and safe.
- 5. Assists with exam and procedures or treatment as indicated.
- 5.1 5a. Gathers clinical data as directed by the nursing staff/Physician Assistant/Medical Doctor, including taking and recording vital sings, measures height and weight, testing visual and auditory acuity, reporting to RN/PA/MD any abnormal findings.
5b. D.T. Understands federal regulations governing drug testing and follows guidelines. Understands exceptions in the collections process and can follow through with 95% accuracy.
5c. Obtains specimens according to instruction and procedures including phlebotomy and labels appropriately.
5d. Performs routine tests, (including EKGs, audio, pulmonary function and Breath Alcohol test, fit testing) to assist in clinical assessment.
5e. Assist during patient exams and treatments/ procedures, including application of compresses, bandages/stockings, non-sterile dressing changes, splints and crutches and other as indicated .
- 6. Patient Rights: Upholds patient's rights as identified within the institution.
- 6.1 6a. Maintains confidentiality by communicating patient and employee information in an appropriate manner only to health care workers involved in the care of the employee and/or patient.
6b. Is aware and sensitive to the patient's Bill of Right of the hospital and the ANA Code of Ethics. Adheres to the mission of the hospital and the Ethical and Religious Directives Health facilities and related hospital policies .
6c. Appropriately identifies themselves to patients, by wearing hospital badge and introducing themselves.
- 7. Uses a customer service approach to identifying and responding to concerns expressed.
- 7.1 7a. Is responsible for identifying client company and patient questions or concerns.
7b. Takes responsibility for identifying resource person(s) to address concerns. Assures that identified person has accepted responsibility for addressing that concern.
7c. Demonstrates the necessary interpersonal skills between all OHP disciplines to facilitate patient care and disposition.
7d. Committed to team building and customer service.
7e. Familiar with department contingency plan.
7f. Accesses, navigates and utilizes SYSTOC, and Epic as required by the department.
High School diploma or equivalent required. Graduate of a Medical Assistant program preferred.
Graduate of a Medical Assistant certification is preferred. Phlebotomy skills preferred
2-3 years experience in occupational health, medical practice or urgent care.
Graduate of Certified Medical Assistant Program; certification preferred. BLS certified.
Experience in occupational health clinical setting preferred. Skills in various procedures include but not limited to: urine drug collections EKG, standard phlebotomy, and fit respiratory testing. Basic computer skills required.
Excellent customer service and organizational skills; good oral and written communication skills. Knowledge an ability to use various computer software packages in department.
While performing the duties of this job, the employee is regularly required to stand, walk, stoop, sit, use hand to finger, handle or feel, talk and or hear. They may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception , and ability adjust focus. the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate, essential job functions with or without the of reasonable accommodation as determined on a, case by case basis.
Incumbents as well as external and internal applicants who become disabled must be able to perform the essential job functions with or without the assistance of reasonable accommodation as determined on a case by case basis.