Vice President of Operations

Milford, CT
Feb 3, 2021

This job has no Apply URL.

Job Description


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Executive responsibility for Milford Campus, a recently acquired 106 bed acute care hospital with 600 FTEs and 250 employed, faculty practice, and community physicians. This includes oversight of all clinical, ancillary, support services, strategic and business development activities in collaboration with key functional and service line leaders.  Key Milford Campus integration and growth focus activities includes stabilization of operations; standardization and optimization of tools, process and protocols; and expanding and enhancing clinical services and financial performance to create a thriving age friendly destination hospital. In addition, the executive responsible for overall Bridgeport Hospital clinical program planning and implementation oversight to include key YNHHS service line growth and expansion initiatives.



This position will have leadership responsibilities at both Bridgeport and Milford Campuses.


1. Lead and provide executive oversight for all aspects of integration of Milford campus with BH and YNHHS - operations, patient experience, safety/quality, and financial performance, business development and strategy alignment.


1.1 Develop and deploy campus leadership onboarding, training and development in partnership with HR and IFE.

1.2 Connect with community organizations, leaders and physicians to establish, enhance and/or expand existing BH, YNHHS and YM relationships.

1.3 Maintain and establish effective campus specific communications and public relations platforms.

1.4 Sponsor cultural integration committee responsible for integrating culture across BH, MC, YNHHS and our community.

1.5 Complete MC integration and clinical services gap assessment against the original vision, state commitments and workplan.

1.6 Re-evaluate organization structure in the context of the integration and vision realization.

1.7 Develop workplans associated with the above assessments.

1.8 In partnership with physician and nursing leadership, drive full implementation of HRO principles and culture shift.

1.9 Establish Milford campus as age friendly destination hospital in partnership with BH, YNHHS, and YM.


2. Lead the development and operational implementation of a strategic agenda and plan that will support overall growth and improvement at BH.


2.1 Develop strategic business plans in collaboration with clinical program leaders and service line leaders to meet the needs of the region.

2.2 Develop and implement new and growing clinical programs in the region as part of ongoing updating of the regional growth plan.

2.3 Coordinate standards implementation and program planning with service line leaders, health system leaders and local delivery network leadership to ensure optimal site and resource utilization and achievement of performance targets (patient experience, safety and quality, employee and physician engagement and financial performance).

2.4 Identify facility optimization opportunities and new facility opportunities as part of the regional growth plan.

2.5 Identify marketing and outreach needs to support the business plan and promote community awareness of the programs.

2.6 Assist in cascading the plan throughout the organization through goal development and accountability processes throughout the year.


3. Stay abreast of regional competition to drive the areas of focus for growth plans in alignment with the Health System plan.


4. General Leadership Responsibilities


4.1 Establish, monitor and improve key performance metrics

4.2 Enlists BH and YNHHS leadership team to achieve optimal organizational results.

4.3 Participates in the preparation of complete financial activity, including variance reports, financial projections and other statistical reports.

4.4 Directs the operation of the division and its component units to provide high quality, cost effective patient services.

4.5 Prepares operating and capital budgets for the division; forecasts demand for services and conducts trending analysis. 

4.6 Monitors overall performance of the division against a pre-defined set of outcomes measures of performance standards - financial, clinical quality and service, and implement programs to close any gap in performance.

4.7 Continuously advances the operational effectiveness and efficiency of the division through process redesign, continuous quality initiatives, benchmarking, productivity studies, the development of clinical and management information systems and the introduction of new technologies.

4.8 Advance safety and quality and enact operational practices that improve these metrics for our patients and employees.

4.9 Ensure consistent care signature.

4.10 Advance improvement in employee engagement through daily leadership activities and improvement efforts.

4.11 Advance diversity, equity and inclusion in daily leadership activities and decisions.

4.12 Continually strive to improve the patient and visitor experience and keep the patient at the center of decisions.

4.13 Perform all other duties as assigned.


Masters prepared in healthcare administration or related field.


Ten (10) years of progressive responsibility working in healthcare administration; a minimum of 5 years experience in a leadership position in healthcare with both inpatient and outpatient settings.  Demonstrated strategic deveopment and operations improvement experience strongly preferred.

SPECIAL SKILLSAbility to lead, organize and relate well to a wide variety of people. Flexibility and ability to effectively navigate YNHHS at all levels of the organization, engage and influence internal and external constituencies. Excellent communications and decision making skills. Excellent relationship management skills.


Leads and enhances Milford campus operations, patient experience, safety/quality, and financial performance and strategy alignment. Sponsors continuity of elements of history, traditions and culture for the Milford campus, as well as the integration of cultural identities across multiple campuses. Represents Milford campus, BH, and system internally and externally. Ensures integration and organizational objectives are achieved. In personal and job related decisions and actions, consistently demonstrates, models, and reinforces the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).

In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).


Leading and influencing key stakeholders to attain organizational and system objectives. Stays current on
competitive/market trends, changes in healthcare regulations and practices that may have potential impact on operations. Ability to communicate and maneuver in a large Health System that is highly matrixed.


This job has no Apply URL.

Not ready to apply, but interested in working at Yale New Haven Health?

Join our Talent Network

Job Info

Job: 26666

Status: Full Time Benefits Eligible
Shift: DAYS
Hours: 40

Similar Jobs

Vice President of Operations

Milford, CT