To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Emergency Department Technician has the knowledge and ability to perform all duties as outlined in the Nursing Assistant job description in addition to responsibilities unique to the Emergency Department. Major functions include coordination of the clinical care of the patient in collaboration with the Registered Nurse and multidisciplinary team. Assistance in the delivery of patient care and performance of duties include but are not limited to: obtaining vital signs and patient weights, performing and reporting 12-lead EKG's, blood glucose monitoring, room and environmental readiness, splinting and application or orthopedic devices and all as delegated by the registered nurse.
- 1. Assists the patient care unit and Nursing Department through the following activities:
- 1.1. Provides direct physical patient care following accepted procedures and in accordance with the department specific skills checklist.
- 1.2. Screens and refers all incoming calls and unit visitors to assure that accurate and timely departmental communication is facilitated and that the department is presented in a positive manner, upholding the Service Excellence standards.
- 1.3. Communicates patient/family/visitor requests to the Nurse Manager/Leader.
a. Reports off on all patients cared for that day/shift.
b. Communicates all patient/family/visitor requests in a timely fashion.
c. Alerts the registered nurse to any potential safety problems as soon as possible.
d. Immediately reports to the registered nurse any change in patient condition.
- 1.4. Contributes to the productivity and efficient operation of the patient care unit.
a. Acts as a resource person to other paraprofessional staff on the unit, including performing as a preceptor/mentor.
b. Uses time efficiently, completes work assignments, and performs in a -self-starter- capacity.
c. Accepts responsibility for job performance and seeks additional work when daily work is completed.
d. Participates in maintaining order and cleanliness on the unit, including assistance with supply inventory and stocking.
e. Keeps medical equipment clean; alerts the Nurse Manager of equipment out of service and arranges for Biomedical Engineering pick-up of equipment.
- 1.5. Assumes self-responsibility for continuing education activities to maintain current knowledge to perform the roles included in the Emergency Department Technician job functions.
- 1.6. Uses universal precautions as outlined in the Infection Control Manual.
- 2. Teamwork
- 2.1. Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
- 2.2. Seeks to understand other's priorities and processes, and openly shares potentially useful information.
- 2.3. Understands the importance of the team/group of consistently dependable work.
- 2.4. Recognizes and takes opportunities to help others through handling an already full workload.
- 3. Knowledgeable/Accountable/Fiscally Responsible
- 3.1. Continually seeks ways to sustain and improve ones skills.
- 3.2. Grasps opportunities for feedback and coaching, as the means to contributing one-s best.
- 3.3. Focuses on performance improvement as an opportunity for learning and an obligation for excellence.
- 3.4. Maintain current BLS certification.
- 4. Flexible/Open-Minded
- 4.1. Listens with an open mind to others opinion in the spirit of finding and following the best ideas
- 4.2. Willingly sets aside familiar techniques and procedures to learn a new, more effective approach.
- 4.3. Responds to sudden or frequent changes in assignments and priorities by seeking ways to adjust most effectively.
- 4.4. Suspends judgment on policies and decisions, which present difficulties, allowing time to earnestly assess their pros and cons.
- 5. Treats the people we serve as guests
- 5.1. Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
- 6. Listens to patients, visitors and staff and acts promptly to address concerns.
- 6.1. Uses active listening techniques to understand other-s needs and acts decisively to resolve problems.
- 6.2. Promotes teamwork between people and services.
- 7. Respects the privacy and confidentiality of patients, visitors and staff
- 7.1. Treats all patient related discussions with discretion; eliminates gossip; does not discuss
patient or hospital business in elevators or other public areas.
- 7.2. Is sensitive to issues of private space and personal dignity; always knocks before entering a room and introduces self when meeting someone for the first time; closes curtains and doors; provides robes and blankets as appropriate.
- 7.3. Uses the staff elevators to transport patients.
- 8. Presents a professional image
- 8.1. Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
- 8.2. Practices good personal hygiene and grooming. Is neat and clean. Avoids colognes, perfumes and after-shave lotions.
- 8.3. Communicates clearly and positively with co-workers and positively represents Greenwich Hospital in the workplace and our community.
- 9. Answers the telephone professionally
- 9.1. Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a please tone of voice.
- 9.2. Is a good listener; focuses on caller's needs, clarifies as necessary; following through on the caller's requests.
- 9.3. Uses the conference key to transfer calls; explains where the call is being transferred to and the extension for future use; gives information to the receiving department about the call-s needs; brings caller on-line and introduces them.
- 9.4. Uses communication technology appropriately, (beepers, voice and email, intercoms, overhead pages, etc.)
- 10. Maintains a clean and safe environment in both patient rooms and nursing work areas ensuring that the department is always regulatory compliant.
- 10.1. Keeps work area safe and clean; keeps hallways clear.
- 10.2. Corrects unsafe conditions if possible, or, reports them if assistance is required.
- 10.3. Understands the safety codes and knows how to respond effectively. Knows the location of the Department Safety Manual and is familiar with its contents.
- 10.4. Uses equipment correctly and reports problems promptly.
- 11. Anticipates what services and information people need and takes action to provide it.
- 11.1. Watches for clues that patients or visitors require assistance. Asks, May I help you?Escorts them to their destination, if necessary. Encourages people to ask questions.
- 11.2. Minimizes the anxiety caused by waiting by explaining the reason for the delay to the patient. Communicates with the patient frequently.
- 11.3. Is sensitive to different cultural, emotional and spiritual needs of people.
- 12. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient-s status and interpret the appropriate information needed to identify each patient-s requirements relative to his or her specific needs, and to provide the care needed as described in the unit's/area's/
Department's policies and procedures.
- 13. Document accurately, completely, and in a timely fashion in the Electronic Medical Record.
- 14. Identify need to reorder supplies and coordinate with the Unit Secretary or Office Manager following established policies and procedures.
- 15. Ensure that all nursing work areas and patient rooms are adequately stocked including all supply and equipment carts.
- 16. Obtain and record patient vital signs and weights as delegated by the Registered Nurse.
- 17. Under the direction of the Registered Nurse, Nurse Manager, or Physician, apply splints, orthopedic devices and perform crutch walking training.
- 18. Monitor and provide care to patients in the Behavioral Health Unit as directed by the Registered Nurse, Nurse Manager, or Physician.
- 19. Greet and receive patients presenting to the triage window utilizing the Service Excellence Standards and assist the Registered Nurse with facilitation of patient flow and room placement.
- 20. Identify changes in patient condition and communicate significant observations to the nurse in a timely fashion.
- 21. Perform 12-lead EKG's and report findings to the Physician.
- 22. Conducts hourly rounds on assigned patients in collaboration with the Registered Nurse.
- 23. Assists patients with activities of daily living and personal hygiene needs.
- 24. Perform phlebotomy on appropriate patients as delegated by the Registered Nurse after successfully completing phlebotomy training.
- 25. Demonstrate compliance with fall prevention protocols.
- 26. Compile, secure, and document patients personal belongings following established policies and procedures.
- 27. Perform glucose monitoring and document results in the patient's medical record.
- 28. Ensure patients are accurately identified utilizing the Safety Absolute of Name and Date of Birth.
- 29. Provide a clear and concise handoff to the oncoming staff member at the end of the shift.
- 30. Provide and participate in post-mortem care.
- 31. Apply remote telemetry boxes to patients as directed by the Registered Nurse.
- 32. Assist in the care of patients in restraints as outlined in established policies and procedures.
- 33. Demonstrate safe technique for ambulation, transfers, and use of assistive devices.
- 34. Assist patients with toileting and elimination; deliver, collect, and empty bedpans, urinals, and bedside commodes.
- 35. Function independently with treatments, procedures, and equipment within the parameters of the unit specific departmental competencies.
- 36. Assist the Physician with preparation and set up for suture repair as outlined in departmental policies and procedures.
- 37. Attend 75 % of staff meetings annually.
High school graduate or equivalent
1-2 years related job experience required in absence of a certification.
CNA certification, Medical Assistant Certification, or EMT certification preferred in absence of 1-2 years of related job experience. BLS required.
The employee must be highly flexible and willing to perform each role as needed and directed depending upon the needs of the patient care unit and Nursing Department. Must also have the following skills: Able to read, write and clearly speak the English language, basic clerical and computer skills, experience with medical terminology, knowledge of basic patient care and basic mathematical skills. Demonstrate the ability to prioritize and adjust work plans based on the need of the patients and as directed.
Collaborates with all Greenwich Hospital employees as a team member. Participates in self-scheduling. Sets the example for Service Excellence among the paraprofessional staff. Assists with mentoring new paraprofessional staff.
Standing/walking for more than half of the day. (Sitting for most of the day when working as a monitor tech.) Frequently bending, reaching, pushing, pulling, twisting and lifting. Must be able to push/pull/lift patients ranging from five (5) to three hundred (300) pounds.
May be exposed to infectious diseases. Will be exposed to physical, mental and emotional illness as well as end of like conditions and death. Moderate stress and risk of injury from patient care.